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Customer Testimonials
Thank you,
Pam W.
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Thanks so much for your prompt response. Your customer service excels to no end.
Judy M.
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I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

Thank you,
Marie I.
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Melinda I just want to thank you so much for expediting my rug. I thought that I would receive it sometime next week but lo and behold I received it today and it really looks great. It's a pleasure doing business with you and your company. Thanks again.

Catherine M.
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Hi Jamie,
Thanks again for your help...I ordered the bigger rug tonight , plus a smaller one for the front door. Thanks for the coupon! I appreciate your great service.
Fiona, MI
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Jaime,
I want to thank you for all your help. You were so great to look into this further for me. I will check back often at Rugs Done Right and I'm sure we'll do business in the future. I will eventually get some pillows and saw that your company had the best prices.
Thanks so much again...it's been a pleasure almost working with you!
Linda B.
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Hi,

I just purchased a rug from your company, and wanted to let you know what an exceptionally positive experience I had with your online chat person, Jamie.

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I inquired about the colors in a rug that I had seen in two very different-looking online pictures. Jamie was very precise and clear in explaining the look of the rug compared to the pictures. She also made several other suggestions which sent me in some very productive directions. We ended up having several email exchanges in which she worked with me to refine her understanding of the color palette of the room and made terrific suggestions. Finally, she managed to let me know of an almost-gone rug which fit my needs perfectly and which went on clearance (before this was reflected on the site price).
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Throughout our interactions, she was kind and personable, extremely helpful, managed to convey that she really cared about getting it right, without being in the least pushy.
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I normally HATE working with salespeople -- so this was an exceptional experience.
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Prior to the purchase, I had spent perhaps 30 - 40 hours online looking at probably 50 sites; it is unlikely that I would have ended up making a purchase at rugsdoneright except for Jamie's work.

Thanks for a great experience!
Suzanne B.
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Really appreciate your help! You have been extremely wonderful!
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Jennifer S. , Interior designer

Hi there. Wanted to let you know that the rug arrived just this past Friday and is very, very beautiful. Thank you very much for making it possible.
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Best wishes,
Ellen B
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Dear Rugs Done Right:

Wow! I got my rug and it was just the most exquisite thing. Everything was exactly as described ? well maybe not exactly because it was better than I had imagined. Your prices are the best, believe me I checked! Your customer service was helpful, professional and well informed.

I have never written a testimonial, but I was so pleased I just couldn?t resist.

Thanks Again!!!!!!

Vicki B.
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Jamie and Lisa,
THANK YOU very much for all your great help. I would not have found the rug I am purchasing had not been for you taking the time to look for the colors I wanted and sending them to me to pick from. THAT is what I call customer service, which is really what not only keeps the existing customers happy, but encourages them to refer new ones to your company, which, by the way, I already did.
Marisol K.
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You guys are great! Thanks Jamie......I will be doing business with you again & share you with friends & family
Addie, CA

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Hi Amanda,
The rug came and it is perfect!! I love it more than I even thought I would. I can?t thank you enough for all of your help.

Have a wonderful weekend!

Kirsten, MI
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Jen, I Love My Rug! It is beautiful and a perfect color combo - just what I was looking for in the family room. And it arrived SO FAST. Thanks again for helping to search for it. And Thanks for standing by your price match guarantee.
Nikki J.
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Super, sounds great! Thanks for the superb customer service. :-)

Have a great day,
Darla C.
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Dear Melissa,
I just wanted to drop you a note and thank you for your assistance with my order. We did receive the rug and it is really, really nice. It looks fantastic in our room.
Thank you,
Martha S.
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Thanks so much. You guys have been great. I will be back for return business!

LuAnn, SD
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I just received the rug and pad that I ordered. I LOVE IT! The colors look just like the picture, which was a big fear of mine that they wouldn't be the same. The order came very quickly and in great shape. I ordered the best pad and it was well worth the additional money. I will definitely refer you to my neighbors and friends. It's impossible to get a nicely priced rug in Atlanta!
Thank you,
Stephanie J.
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The young woman on the phone was wonderful and helped me so much, she helped me get the rug I wanted and the one that would look best. I will definitely recommend Rugs done right to anyone I know, you are wonderful!!!!
Thanks so much,
Michelle S.
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Hi Audrey,
I received my rug yesterday and I love, love, love it!! It was nice doing business with you. I will pass your site along to my friends. It was a great experience,
Lyn S.
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Please accept this letter of recognition on behalf of Janie. This morning, I decided to surf the web in search of a company to supply the area rugs for my new home. Needless to say it has not been the best of experiences. So many companies are fly by night and have terrible service before and more importantly after the sale. After having spent over $ 100,000 on the web so far, you can imagine my dismay as to having to do it again. As I travel weekly on business I do not have the luxury of shopping in person.
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Janie, made the experience actually pleasant and after our conversation, I realized that I need not check any other sites.
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I was surprised to find the online chat available at 9 am on a Sunday morning and after chatting with Jannie, made my decision to buy from your company.

Janie is certainly a credit to your organization! Many companies should be as fortunate to have someone like that in their employ.

Best Regards
David L., FL
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My thanks to you and Jamie for all of your help with this. I really like the rug that I purchased recently from RugsDoneRight.com -- it's really stunning and the size and shape are perfect.

Regards,
Gabrielle
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I wanted to thank you the excellent customer service we received.

A special thanks to Andrea for processing our order so quickly. We received our rug from MER Monday night --we ordered it on Friday. Amazing.

Please be assured that we would highly recommend your business to anyone.

Sincerely,
Paul K.
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Received my rugs today. I love them both. You did a fabulous job!
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Hi From Order#16885!
Rug and pad have arrived and appear great. THanks for your promptness and great service! If we need more rugs later, we'll be back in touch.
Cheryl H.
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You're great! Got them and they're beautiful. Thanks again
Lori C.
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Comments: I just want to thank Michelle for being very helpful on our phone call. She deserves all the credit.
Marcello C.
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Michelle, Thank you so much for the great customer service you have given me. You made the process so simple for me!
Pam W.
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I wanted to confirm that we did receive our rug on Monday, and are very pleased with it. It looks just like your picture on the net. Thank you for your good service!
Mary R.
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I want to thank you for your quick responses to any emails I have sent. I appreciate it and will suggest Buy Rugs Direct to anyone. The service is great.
Allyson B.
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thank you so much, you were very nice to us and very helpful. I appreciate your cooperation.
Paula M.
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I just received my Nourison 2000 rug today and I couldn't be more delighted! It is grand! You gave me the best price available with your lowest price guarantee and I saved hundreds off the retail store price. I'll be calling you again!
Jan B.
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Michelle-the rugs are great! Thanks for your help. Hope to shop with you again.
Leslie
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You are wonderful! Thanks so much for your help! I'm sure the rug will be perfect!
Thanks again & Take care!
Betsy W.
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There are so many people who are quick to complain, but often fail to praise when things go right. We recently bought a rug from you (Momeni New Wave Collection) and were promised delivery by April 15, 2004. The rug arrived on March 30, 2004 in a secure protective bag, and when opened, the most beautiful rug appeared...even better looking than the photo on your web-site. We immediately unrolled the rug....WOW! Thank you again for your fine service. We will use you again and are unconditionally recommending you to our friends who might need rugs too.
Sincerely yours,
Richard and Vera K.
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Hey Audrey,
I just want to let you know that I'm very happy to have received my rug last night. I'm so glad I bought from you guys! You guys offered a great selection, really good prices and above all, a superb customer service. Not a lot of company goes all out with their customers, so I really appreciate you calling me back and responding to my e-mails so quickly!
Vienne C.
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RECEIVED TWO OF MY RUGS YESTERDAY. THEY ARE VERY BEAUTIFUL AND I AM EXTREMELY PLEASED WITH THE QUALITY. YOUR PROMPT DELIVERY WAS QUITE IMPRESSIVE.
I WILL RECOMMEND YOUR SITE TO EVERYONE I KNOW THAT IS IN THE MARKET FOR RUGS.
THANK YOU SOOOOOOOOOOO MUCH!!!!!!!!!
Lorena C.
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Hello,
Just received the rug I ordered last week. The rug is perfect, the service was wonderful and the pricing was great. Your order department is very helpful and pleasant also! It was a great experience and I would not hesitate to purchase from you again.
Thanks,
Peg J.
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Dear Megan/Jan/Everyone else at rugsdoneright
We're toast. Done. Fini. Mission accomplished---!! The last rug we received is perfect. We wanted to let you guys know how much we appreciate all the assistance we received. You have all been extremely understanding and professional. Again, thank you and..ah... Merry Christmas!
Syd & Chris
Indian Wells, Ca.
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Return Policy:
 

FREE RETURN SHIPPING:

We are currently offering a promotion for free return shipping on items of $500 or more with an exchange of an equal or greater value item. Sample sizes (2x3 to 6x9) can also be returned at no cost when a replacement is ordered in the amount of $500 or more. For your convenience, we will send a pre-addressed call tag to pick up the rug to be exchanged. Please note: If the replacement item is also returned, the shipping on both items will be at the customerís cost; which includes the original shipping fees incurred by Rugs Done Right. This a one time offer, per customer.

To return an area rug please fill out this form: Item Return

RETURN POLICY:

If, for any reason, you are not happy with an item that you have purchased from rugsdoneright.com, please make a request for return in writing (email, fax or mail), within fourteen (14) days from the date of delivery. Once approved, we will email you detailed instructions including the required RA# to return the item. Please note: Return shipping costs are approximately fifty cents ($0.50) per square foot; so a 5x8 would be about $20. The weight, dimensions, and shipping location determine the actual price of shipping.

All returns must have a RA# (return authorization number). This ensures that proper credit is given to your account. If you refuse to accept delivery of your order, or make an attempt to return your order without an authorization number, you will not receive credit for that item. If you choose not to take advantage of our Free Return Shipping Promotion by exchanging your item for $500 or more, Rugs Done Right may offer to send you a pre-paid Call Tag label for the return. In this case, the shipping cost will be deducted from your total refund.

After fourteen days from the date of delivery all sales are final, unless we have a return request from you in writing within that period. The date the item was delivered is day one. APO, HI, AK, PR and International shipments can not be returned. No returns will be allowed on certain types of rugs including custom, clearance/closeout, braided, cut roll runners, shags, flokatis, natural fiber rugs, rags or hooked, needle point rugs, outdoor rugs, or oversize rugs approximately 8í wide or larger. Price matched items are considered final sale. Unopened Rug pads may be returned, however shipping both ways will be at the customerís expense.

EXCHANGES:

We want you to love your rug! If you are interested in a non-returnable item and might need to exchange, just ask. We will make every effort to accommodate your request.

SAMPLES:

Swatches are available for many items on a first come first served basis. When you order, in the comments section of checkout, please notate your request for a sample prior to shipping. We will then hold the shipment of your order pending your approval of the sample item. You can request up to four samples at a time. Please see our Swatch Page for details.

CANCELLATION POLICY:

All cancellation requests must be in writing before the item has shipped. In order to maintain our low prices, a 15% cancellation fee or $25.00 per item, whichever is greater, will be charged on all orders that we are able to cancel. This fee covers our processing and administrative costs associated with your order. We will make every effort to stop a shipment of a requested cancellation; however we cannot control shipment once an item has been processed. Certain warehouses are unable to stop shipment once an order has been placed with them. Orders are transferred to the supplier immediately after placement to ensure quick delivery.

DEFECTIVE OR DAMAGED ITEMS:

All items are inspected prior to shipping, however in the rare instance the rug arrives damaged/defective, or is not the rug you ordered, contact us and a replacement will immediately be sent out. If the shipper appears to have damaged the item, upon delivery, refuse the package and request from the driver a "Damage ReceiptĒ. Then please contact us with the information so we can file a claim.

All orders from rugsdoneright.com are protected by Our Customer Protection Guarantee.

REFUNDS:

Returns must be in original condition and soil/ stain free in order for a credit to be issued. After the return authorization is issued, the rug must be received back at the warehouse within 10 days. Refunds are issued only when we receive and Inspection Complete Notification from the manufacturer stating that the item is in original condition and the credit has been issued to RugsDoneRight.com from the supplier. Refunds are typically issued within 1-2 billing cycles.

-Rugs Done Right

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