Three great options to reach a live human with real rug eperience. An informed buyer is our best customer!
Call our rug specialits at 978-579-0828. Press 1 for sales or product inquiries.
Text direct at 508-202-0175 for replies day or night with the ability to share your photos and receive tailored product links.
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Based in Massachusetts, USA, we only handle customer service in-house. You deserve personalized responses from experts on area rugs and decor.
Rug Selection Guidance: You can text your room photos and fabric images to coordinate rugs with. Our designers can even calculate your stair runner length based on your stairs.
Order status , shipment tracking, and return requests can be located in the Help Section at the footer of the site. Please use the links provided for fastest service.
Store Location:
** Please call to make an appointment if you wish to visit the store. Not all products online are available in the showroom.
Great rug! Purchased in several colors. Never disappointed!
I love the rug, but after I purchased it, I found it for $75.00 less somewhere else. Very disappointing.
Love it!
Worth the wait - beautiful rug to finish our living room.
The Rugs Done Right ordering process was easy, with a helpful person to answer questions on chat. The rug arrived in perfect condition and in a timely manner after the order was placed. The quality of the rug is as described and I think it will hold up well in the kitchen space. I do think the pattern is a bit busy, but the family likes it. I think it would look better under some furniture. All in all, a good experience, a good rug, and a great price!
