Questions?

Call our rug specialits at 978-579-0828. Press 1 for sales or product inquiries.

Text direct at 508-202-0175 for replies day or night with the ability to share your photos and receive tailored product links.

Live Chat Click the chat bubble below for the quickest answers to all of your questions.  

Based in Massachusetts, USA, we only handle customer service in-house. You deserve personalized responses from experts on area rugs and decor.

Rug Selection Guidance: You can text your room photos and fabric images to coordinate rugs with. Our designers can even calculate your stair runner length based on your stairs.

Order status , shipment tracking, and  return requests  can be located in the Help Section at the footer of the site. Please use the links provided for fastest service.

Rugs Done Right, Inc.

Mailing Address: 1257 Worcester Rd, Ste 264Framingham, MA 01701

*Return Address may be different- please use the return form should you need to request an RMA.

Phone/ Text/  Email / Chat: 24 hour availability. Please allow us time respond to each request with the highest service level. This may cause a slight delay in response times.

Hours:Monday -Friday 11am-5pm

Saturday 12-5pm

Sunday closed

Store Location:

** Please call to make an appointment if you wish to visit the store. Not all products online are available in the showroom.

Please Note: : Physical store location is temporarily closed