Free Shipping

Shipping

Every standard order at RugsDoneRight.com is shipped FREE to the 48 contiguous United States! Shipments to other destinations are available. Please Live Chat or email at online@rugsdoneright.com for a shipping quote. If you place the order online, a shipping quote will be emailed to you for your approval prior to the order being shipped. The customer is responsible for all taxes and customs fees.

DELIVERY:

Most orders ship within 48 hours. For an exact delivery date please chat or call us with your postal code. If delivery is delayed you will be notified with an approximate shipping date. Braided and custom rugs can take up longer to ship. Orders of two or more items may not arrive at the same time or by the same delivery service. Most items are shipped direct from the manufacturer via UPS or Fed Ex. Oversize items may be shipped through a trucking freight company. These oversize shipments are curbside delivery, which is the delivery freight carrier's policy. If you have any questions regarding shipment status please email us at online@rugsdoneright.com or call 800-562-9644.

FREE RETURN SHIPPING:

We are currently offering a promotion for free return shipping on orders of $500 or more with a replacement order of an equal or greater value item. Sample sizes (2x3 to 6x9) can also be returned at no cost when an exact replacement is ordered in the amount of $500 or more. For your convenience, we will send a pre-addressed call tag to pick up the rug to be returned. Please note: If the replacement item is also returned, the return shipping on both items will be at the customer's cost; which is based on the original shipping fees incurred by Rugs Done Right. This a one time offer per customer.

International Duties & Taxes:

Rugs Done Right pricing or shipping fees do not include international duties and taxes. Any charges for customs clearance, import duties and taxes are payable by the recipient. Customs policies vary widely between countries. The rates are determined by the customs brokers for each country and paid by recipient upon arrival of goods. Rugs Done Right can estimate what these fees may be but is not liable for any import duties or taxes. Please contact your local customs office for further information, or contact Rugs Done Right.