Testimonials

Quick to respond...

Even in these crazy times, Rugs Done Right was able to accurately tell me when my rug would ship and it arrived just on time. When I reached out, they were quick to respond with accurate information. I love my rug and will be a repeat customer.

– Kathy F.

Great quality rug at a reasonable price.

I was looking for a specific rug--a round to match our living room rug--and RugsDoneRight had it!! After getting the info of the back of our existing rug, I was able to easily find it on the Web site. The rug is not only perfect, it was delivered quickly with great tracking information along with way. The Free Shipping offer was such a plus. It's a great quality rug at a reasonable price. Thank you! I look forward to shopping with you again.

– Melissa B.

It couldn't be more perfect...

I love my new rug from RugsDoneRight! Not only was it shipped the day after I ordered it, but it is just beautiful! It couldn't be more perfect for my new living room!

– Mary M.

Just As Promised.

Rug delivered quickly and just as promised; well-packaged. I also had a prompt and polite response to a question before ordering. This is going to be a Christmas present, so don't know how it will be received, but it is exactly like its picture with vibrant colors and a very plush pile. Very pleased. 

– Marilyn W.

Above and Beyond.

I had been looking for a rug in the runner size. Unfortunately it was discontinued and very very hard to find. I even ordered it locally and online twice, and the retailers called to let me know they could not get the item. Your online chat person told me it was discontinued and would be hard to find, HOWEVER, they went the step further and asked me to wait a second while they checked something. They then told me they had the rug in the 2x3.5 size and had plenty in stock. I ordered three; its not the runner, but it will work!!!! THANK YOU FOR GOING ABOVE AND BEYOND when three other retailers did not.

– Anonymous

Over the Top Customer Support!

RugsDoneRight has an amazing selection of rugs, but better still over the top customer support. I ordered a rug on a Saturday night and soon realized I had ordered the wrong rug. I sent an email to their Customer Support Department and was contacted within the hour. Everything was straightened out with no hassle. Amazing experience.

– David R.

Really doing it right!

I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

– Marie I.

Color accuracy & wonderful service.

I recently purchased several rugs from Rugs Done Right. I am so pleased with the quality, the colors, and to say they look spectacular in my home is an understatement. Being able to photo shoot them into the areas was a huge plus... the colors were so true to the photos, therefore, no surprises! I was fortunate to speak with Jamie at their Sudbury location and she was sooo helpful and wonderful in assisting me with my selections. Rugs came within days of the order and I would definitely buy more rugs from them as the quality is far superior than most of the other on-line offerings out there. Love doing business with them!!!

– Marie D.

5 Stars Plus!

I could not be more pleased with the customer service of Rugs Done Right. From the online chat before placing my order to the delivery of the rug, everything was 5 star plus! Thank you for everything!

– Ashley G.

My experience was the best.

I scoured many online rug companies and can honestly say my experience with RugsDoneRight was the best. It is so reassuring to have an online chat available for questions and love the app...”see this rug in your room.” Rugs are scary to buy online. One or two other sites had the same ability but coupled with the ease of looking, your inventory, and quickly answered questions, you win!

– Mary P.

The prices are absolutely AMAZING!

Great selection of high quality area rugs and the prices are absolutely AMAZING! Highly recommend your site to anyone looking for high quality at great prices. Word of advice: go to your favorite furniture store and check out the area rug selections and names. Then head over to RugsDoneRight.com. You will not regret it!!

– Alice R.

A beautiful rug... it feels "luxurious"

A beautiful rug. And surprisingly comfortable to walk on ... it feels "luxurious". I purchased it after asking a phone assistant with your company about the colors of the rug. She was personally very knowledgeable and got me an accurate answer to the one question she did not have an immediate answer for. Very professional and friendly - WAY above average. Thank you.

– Gary S.

Two big thumbs up!

Rugs Done Right lived up to their name for us! Awesome customer service! Their coupon made the rug we wanted affordable. They worked with us via online chat & phone to place our order. We "needed" the rug delivered within a few days for my son's graduation party. The Rugs Done Right reps actually called us to coordinate the expedited shipping. We received the rug exactly as promised. Best customer service experience I've had from *any business* in a very long time. Two big thumbs up from me! And thank you Rugs Done Right!!

– Barbara H.

Testimonials

Area rug customer referrals and customer testimonials received by RugsDoneRight.com
Based on 2545 reviews
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10%
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Luxurious and beautiful.

Exceeds expectations.

I am completely satisfied and happy with my new rug.

Homespice Decor Jute Braided Denim Blue Rug

Excellent Experience

Rugs Done Right is the perfect name for this business. I am so pleased with my purchase and so grateful for the personalized care I received while ordering my beautiful Swedish Stripe rug. This is a small, female-owned business; buying my rug was a feel-good purchase. From start to finish it was a very positive experience and I highly recommend RDR. There are many businesses online to choose from, but this one really stands out. Thank you so much Jamie!

I love when I make a good decision!

I attended a brunch a couple weeks ago and realized I couldn’t take my eyes off of this lovely 4x6’ rug. I turned the corner over, snapped a pic of the company and within a hour of being home, I bought my rug…and I love it. I have a lot of color in my house and this rug instantly pulled all the colors and themes together and brightened up my kitchen! My cats love to nap on it and haven’t been able to snag it yet! Enjoy your rugs! All good news!

Beautiful runner!

I love the Tibet Rug Company rugs. Incredibly durable and soft on feet! Hold up very well with 5 cats!

Blown Away!

Just spectacular and what a pop of color, exactly what I was looking for. I see another in my future…

Beautiful rug!

Very well made, excellent quality. The rug and backing were shipped quickly and arrived in 4 days, with no hassles. Highly recommend Rugs Done Right!

Excellent experience

Just got my rug for our Condo. My fourth rug purchased from Rugs Done Right. Wry easy to purchase, very high quality and shipped right away. I highly recommend this company.

Sent samples right out and that was much appreciated!

Nice rugs. Will probably purchase from one of the samples.

Great design. Very happy with rug.

Gorgeous!

I was enchanted by the Kimono rug the first time I laid eyes on it and continue to be so now that it’s in my living room. The outstanding quality, gorgeous design, colors, soft texture of the wool and exquisite artisanship make it a beautiful rug to experience. It has inspired me to add color and texture to my living room that used to be neutral. The kimono rug and the purchasing experience was exceptional from start to finish! I highly recommend Rugs Done Right and Jamie who was a pleasure purchasing from and assisted me with above the level service!

Soft rust tone rug

Love the soft sage and rust tones in this handmade rug.

GORGEOUS RUG

Absolutely stunning rug. The colors are just as vivid as pictured. Received quickly and Rugs Done Right had the best price of any other website. Thanks!

Safavieh Clearance Antiquities AT52A Sage Rug

Great rug at a great price

Ordering samples and then the rug was seamless. Live people answered any questions I had. Amazing customer service

Pretty rug

I bought 2 of the smaller rugs to go with my larger rug. Love them. Customer service chat line was a big help when buying online. They answered all of my questions and were very friendly.

Abstract rug

Received the rug about 10 weeks after ordering. Took longer than stated but worth the wait. Great looking rug.

Dash & Albert Kali

Great rug!! I have pale wood floors and this rug doesn’t jump out at you, I love that it is washable. Beautiful pattern.

Love this rug!

The runner is perfect for my kitchen. The colors are bright and look like they won’t fade. Better yet, the rug is low pile and the backing really grips the floor. We won’t be tripping on this rug!

Plush

Love the new rug - exactly as described. Colors are beautiful and the feel of the rug is great. Now just waiting on my 2nd rug from y'all!

Stunning

This rug is a showstopper and beautifully made. It is absolutely gorgeous - the photos don't do it justice. The customer service experience was excellent as well. If I ever need another nice rug, I know where to go.

Safavieh Clearance Jardin JAR176F Grey Rug