Even in these crazy times, Rugs Done Right was able to accurately tell me when my rug would ship and it arrived just on time. When I reached out, they were quick to respond with accurate information. I love my rug and will be a repeat customer.
– Kathy F.
Great quality rug at a reasonable price.
I was looking for a specific rug--a round to match our living room rug--and RugsDoneRight had it!! After getting the info of the back of our existing rug, I was able to easily find it on the Web site. The rug is not only perfect, it was delivered quickly with great tracking information along with way. The Free Shipping offer was such a plus. It's a great quality rug at a reasonable price. Thank you! I look forward to shopping with you again.
– Melissa B.
It couldn't be more perfect...
I love my new rug from RugsDoneRight! Not only was it shipped the day after I ordered it, but it is just beautiful! It couldn't be more perfect for my new living room!
– Mary M.
Just As Promised.
Rug delivered quickly and just as promised; well-packaged. I also had a prompt and polite response to a question before ordering. This is going to be a Christmas present, so don't know how it will be received, but it is exactly like its picture with vibrant colors and a very plush pile. Very pleased.
– Marilyn W.
Above and Beyond.
I had been looking for a rug in the runner size. Unfortunately it was discontinued and very very hard to find. I even ordered it locally and online twice, and the retailers called to let me know they could not get the item. Your online chat person told me it was discontinued and would be hard to find, HOWEVER, they went the step further and asked me to wait a second while they checked something. They then told me they had the rug in the 2x3.5 size and had plenty in stock. I ordered three; its not the runner, but it will work!!!! THANK YOU FOR GOING ABOVE AND BEYOND when three other retailers did not.
Over the Top Customer Support!
RugsDoneRight has an amazing selection of rugs, but better still over the top customer support. I ordered a rug on a Saturday night and soon realized I had ordered the wrong rug. I sent an email to their Customer Support Department and was contacted within the hour. Everything was straightened out with no hassle. Amazing experience.
– David R.
Really doing it right!
I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!
– Marie I.
Color accuracy & wonderful service.
I recently purchased several rugs from Rugs Done Right. I am so pleased with the quality, the colors, and to say they look spectacular in my home is an understatement. Being able to photo shoot them into the areas was a huge plus... the colors were so true to the photos, therefore, no surprises! I was fortunate to speak with Jamie at their Sudbury location and she was sooo helpful and wonderful in assisting me with my selections. Rugs came within days of the order and I would definitely buy more rugs from them as the quality is far superior than most of the other on-line offerings out there. Love doing business with them!!!
– Marie D.
5 Stars Plus!
I could not be more pleased with the customer service of Rugs Done Right. From the online chat before placing my order to the delivery of the rug, everything was 5 star plus! Thank you for everything!
– Ashley G.
My experience was the best.
I scoured many online rug companies and can honestly say my experience with RugsDoneRight was the best. It is so reassuring to have an online chat available for questions and love the app...”see this rug in your room.” Rugs are scary to buy online. One or two other sites had the same ability but coupled with the ease of looking, your inventory, and quickly answered questions, you win!
– Mary P.
The prices are absolutely AMAZING!
Great selection of high quality area rugs and the prices are absolutely AMAZING! Highly recommend your site to anyone looking for high quality at great prices. Word of advice: go to your favorite furniture store and check out the area rug selections and names. Then head over to RugsDoneRight.com. You will not regret it!!
– Alice R.
A beautiful rug... it feels "luxurious"
A beautiful rug. And surprisingly comfortable to walk on ... it feels "luxurious". I purchased it after asking a phone assistant with your company about the colors of the rug. She was personally very knowledgeable and got me an accurate answer to the one question she did not have an immediate answer for. Very professional and friendly - WAY above average. Thank you.
– Gary S.
Two big thumbs up!
Rugs Done Right lived up to their name for us! Awesome customer service! Their coupon made the rug we wanted affordable. They worked with us via online chat & phone to place our order. We "needed" the rug delivered within a few days for my son's graduation party. The Rugs Done Right reps actually called us to coordinate the expedited shipping. We received the rug exactly as promised. Best customer service experience I've had from *any business* in a very long time. Two big thumbs up from me! And thank you Rugs Done Right!!