Return Request Form
Please read the comprehensive Return Policy and complete the form below and a member of our returns team will contact you within 1-2 business days.
The ordering process and follow up were great !
The shipping took over 10 days for some reason, but the rug arrived in great shape and looks great in our room.
Quality rug cut and bound to my required dimensions. The binding was flawless and correct and shipping was very fast.
Highly recommend getting a sample because this rug is not very much like the photos. It is really well made and soft underfoot and I imagine will hold up over time. However the color in the photos shows a warm cream background with rich reds and brown details. Instead the field is quite bright and the colors more on the dark pink side than red. It’s overall much brighter/lighter than I I had hoped for, so everything in my room now looks dull next to it. I kept it but it has been a hassle figuring out how to coordinate it with the other more muted shades in my earthy bedroom.
Great rug! Purchased in several colors. Never disappointed!