Testimonials

Quick to respond...

Even in these crazy times, Rugs Done Right was able to accurately tell me when my rug would ship and it arrived just on time. When I reached out, they were quick to respond with accurate information. I love my rug and will be a repeat customer.

– Kathy F.

Great quality rug at a reasonable price.

I was looking for a specific rug--a round to match our living room rug--and RugsDoneRight had it!! After getting the info of the back of our existing rug, I was able to easily find it on the Web site. The rug is not only perfect, it was delivered quickly with great tracking information along with way. The Free Shipping offer was such a plus. It's a great quality rug at a reasonable price. Thank you! I look forward to shopping with you again.

– Melissa B.

It couldn't be more perfect...

I love my new rug from RugsDoneRight! Not only was it shipped the day after I ordered it, but it is just beautiful! It couldn't be more perfect for my new living room!

– Mary M.

Just As Promised.

Rug delivered quickly and just as promised; well-packaged. I also had a prompt and polite response to a question before ordering. This is going to be a Christmas present, so don't know how it will be received, but it is exactly like its picture with vibrant colors and a very plush pile. Very pleased. 

– Marilyn W.

Above and Beyond.

I had been looking for a rug in the runner size. Unfortunately it was discontinued and very very hard to find. I even ordered it locally and online twice, and the retailers called to let me know they could not get the item. Your online chat person told me it was discontinued and would be hard to find, HOWEVER, they went the step further and asked me to wait a second while they checked something. They then told me they had the rug in the 2x3.5 size and had plenty in stock. I ordered three; its not the runner, but it will work!!!! THANK YOU FOR GOING ABOVE AND BEYOND when three other retailers did not.

– Anonymous

Over the Top Customer Support!

RugsDoneRight has an amazing selection of rugs, but better still over the top customer support. I ordered a rug on a Saturday night and soon realized I had ordered the wrong rug. I sent an email to their Customer Support Department and was contacted within the hour. Everything was straightened out with no hassle. Amazing experience.

– David R.

Really doing it right!

I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

– Marie I.

Color accuracy & wonderful service.

I recently purchased several rugs from Rugs Done Right. I am so pleased with the quality, the colors, and to say they look spectacular in my home is an understatement. Being able to photo shoot them into the areas was a huge plus... the colors were so true to the photos, therefore, no surprises! I was fortunate to speak with Jamie at their Sudbury location and she was sooo helpful and wonderful in assisting me with my selections. Rugs came within days of the order and I would definitely buy more rugs from them as the quality is far superior than most of the other on-line offerings out there. Love doing business with them!!!

– Marie D.

5 Stars Plus!

I could not be more pleased with the customer service of Rugs Done Right. From the online chat before placing my order to the delivery of the rug, everything was 5 star plus! Thank you for everything!

– Ashley G.

My experience was the best.

I scoured many online rug companies and can honestly say my experience with RugsDoneRight was the best. It is so reassuring to have an online chat available for questions and love the app...”see this rug in your room.” Rugs are scary to buy online. One or two other sites had the same ability but coupled with the ease of looking, your inventory, and quickly answered questions, you win!

– Mary P.

The prices are absolutely AMAZING!

Great selection of high quality area rugs and the prices are absolutely AMAZING! Highly recommend your site to anyone looking for high quality at great prices. Word of advice: go to your favorite furniture store and check out the area rug selections and names. Then head over to RugsDoneRight.com. You will not regret it!!

– Alice R.

A beautiful rug... it feels "luxurious"

A beautiful rug. And surprisingly comfortable to walk on ... it feels "luxurious". I purchased it after asking a phone assistant with your company about the colors of the rug. She was personally very knowledgeable and got me an accurate answer to the one question she did not have an immediate answer for. Very professional and friendly - WAY above average. Thank you.

– Gary S.

Two big thumbs up!

Rugs Done Right lived up to their name for us! Awesome customer service! Their coupon made the rug we wanted affordable. They worked with us via online chat & phone to place our order. We "needed" the rug delivered within a few days for my son's graduation party. The Rugs Done Right reps actually called us to coordinate the expedited shipping. We received the rug exactly as promised. Best customer service experience I've had from *any business* in a very long time. Two big thumbs up from me! And thank you Rugs Done Right!!

– Barbara H.

Testimonials

Area rug customer referrals and customer testimonials received by RugsDoneRight.com
Based on 2495 reviews
85%
(2121)
10%
(241)
3%
(82)
1%
(18)
1%
(33)

Safavieh Clearance Jardin JAR176F Grey Rug

Excellent

Excellent service and rug is beautiful.

Delivered quickly as requested! Thank you.

Fast delivery!

love this product

The colors were just what I felt I had ordered and I love my round rug! Very happy with the purchase!

Perfect rug! So bright and cheerful

Very colorful - seems as though it should wear fairly well.

In Love…

I was wonderful to be able to order a sample. The minute I laid the sample in our living room I knew it was “the One” I had been searching for. We ended up loving the 8x10 so much that we ordered the 3x5 for the entry. Customer service was excellent!!

Absolutely Beautiful!

Very high quality. Brilliant colors. Really pulled my room together nicely!

Practical and Pretty

I love this for my hallway, this area gets a lot of foot traffic, and the old regular run got so beat-down looking , even with weekly vacuuming. Its basically custom too, so many patterns to pick from. Also, I shopped around a lot to find a long runner 9.5 feet long.

Beautiful. Soft. Patterns brighter than depicted but still lovely. New smell went away within a day. Beautiful complement yo my bookcase wall

Rugs Done Right in Deed!

We had been looking for just the right rug for a year. We were thrilled to see one similar to the one we wore out. Great customer service, timely delivery and everyone who comes to our home comments on how much they love it.

Lovely looking rug but disappointed in quality of fibers

I wrote an earlier review, which I would like to revise. I was expecting a genuine Tibetan rug and was disappointed.
However, my expectations were due to my own lack of diligence in reading the minimal description and then asking for more information.
The rug I received is a woven rug that is very attractive and looks wonderful in my living room.
The texture of the rug is a bit scratchy. Again, I was expecting wool or wool and cotton, and I should have used due diligence.
I would probably return the rug, except that it was on sale and would be difficult to return due to its size.
Service from Rugs Done Right was excellent, so that is worth 5 stars, but I strongly encourage this company to provide fuller descriptions of their products.
3 stars is based on rug quality.

Amazing rug purchase

Love the look of my new rugs in my bathroom. Very well made and designed!

Floorcloth

I have switched to Spicher vinyl floorcloths and am so happy I did. They are so easy to clean and maintain - this completes my switch to total use in my home.

Rag rug

Nice rug but a little uneven. Still like it.

Great rugs

Love the rugs. They are very good quality and well worth waiting for. Jamie was very helpful throughout the process.

Top of stairs

Very appropriate and works well in space I needed. I know it will wear well as I have same rug in hallway at bottom of stairs!!!

I didn’t purchase a rug - just a sample.

Excellent

Exactly as described. I had a sample and was expecting the full rug to have three of the large brown stripes when full size. It did not. The design just increased the blue patterns on either side. Quality is high, as I remember Dash and Albert rugs were in the past. RDR delivered pretty much on time. The rug till works well and I would buy again.

Kitchen rug

I like the way the stays down on the floor and doesn’t move or curl up.

The perfect sky blue rug!

Very soft yet durable, this rug works perfectly in our primary bedroom!

Great rug!

Lovely rug in shades of blue, gray & white. Wonderful service.

Gorgeous Rug

This rug very soft and beautiful. I would say the cream is closer to an off white than cream. The movement is stunning. I spent months searching for the perfect area rug and finaly found it.