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Divine underfoot and effortlessly chic, the plush shag rugs from our Madrid collection are perfect for adding upscale penthouse flair to your home's décor. These fabulous shags are luxuriously soft to the touch and add decorative balance to clean-lined furnishings. All of our Madrid Shags are power-loomed from thick synthetic yarns for lasting charm and style.
The color descriptions and images shown have been supplied by the manufacturer. The actual pattern may vary as it is scaled to fit each rug's size and shape. All sizes and colors are approximate. Because of the nature of handmade rugs, some styles may be up to 6" smaller in both width and length. If an exact size is important for your space please live chat to inquire before purchase. We encourage all customers to view these products in person whenever possible. We cannot be held responsible for individual monitor settings. If you are unsure of the true colors, please contact us, we are here to help.
If you want to know what truly exceptional customer service looks like, work with Jackie at Rugs Done Right. I came to her with a complex, high-stakes project — sourcing and delivering rugs for two bedrooms and a living room at a client's resort property. Everything had to arrive perfectly, on a single specific day, because my client was flying in just for the occasion. There was zero margin for error. Jackie didn't just meet the challenge — she owned it. She sourced rugs that other vendors either couldn't find or couldn't deliver on time, including one design that Rugs Done Right didn't even carry. She researched and compared white glove delivery services to find the best option, (wow! - who does that!) then personally oversaw every detail to make sure each piece was placed and handled correctly. She checked, and then double-checked, every step of the way. On delievry day she was reachable and on the phone to answer questions - No waiting! ...right there! Rugs DONE RIGHT!
What truly set Jackie apart was her responsiveness. Every time I had a question or needed an answer, she was right there — no delays, no runaround. On a project with this many moving parts, that kind of steady, reliable communication was invaluable. It genuinely felt like having a dedicated professional personal assistant.
You could tell throughout every conversation that Jackie truly cares about her work. She is the real deal — knowledgeable, proactive, and completely committed to getting it right. I rarely encounter customer service at this level, and I am so grateful she was in my corner on this project.
Rugs Done Right lives up to its name — especially when Jackie is on your team. Highest possible recommendation! 🙌
Just spectacular and what a pop of color, exactly what I was looking for. I see another in my future…
Incredible customer service...not only was the associate extremely helpful and professional but quite knowledgeable about the area rug we purchased.
I was enchanted by the Kimono rug the first time I laid eyes on it and continue to be so now that it’s in my living room. The outstanding quality, gorgeous design, colors, soft texture of the wool and exquisite artisanship make it a beautiful rug to experience. It has inspired me to add color and texture to my living room that used to be neutral. The kimono rug and the purchasing experience was exceptional from start to finish! I highly recommend Rugs Done Right and Jamie who was a pleasure purchasing from and assisted me with above the level service!
We had been looking for just the right rug for a year. We were thrilled to see one similar to the one we wore out. Great customer service, timely delivery and everyone who comes to our home comments on how much they love it.
I had the most amazing experience dealing with Jamie. She sent a few samples and the rug I chose is perfect for my space
Generously sized samples so I can see what rug will look like in room. Convinced me to purchase one
I recently reached out to Rugs Done Right regarding a rug I bought last year. Unfortunately, the rug did not wear as I had hoped . I called Jamie and she was EXTREMELY helpful right away. She reached out to the manufacturer and within a week I had a new more beautiful rug . Jamie’s attention to detail is amazing as well. So often these days customer service is non existent or lacking at best. Not at Rugs Done Right, Jamie is exceptional & so happy to help and solve the problem with a smile on her face. Any rug need I have , I will be getting it at Rugs Done Right.
While the rug I chose was not a fit for my home, customer service at Rugs Done Right was exceptional. They made the return as easy as possible.Their quick response to emails, and follow up was like no other company I’ve dealt with. I can’t wait to find a rug for my home and will happily give my business to Rugs Done Right.
Great customer service; super helpful; offered suggestions for some options and ensured I had the correct size. Will definitely order from these folks again!!!!
Love my recent rug purchase from Rugs Done Right! High quality, competitive pricing is what you can expect. Will buy again!
JAMIE AT RUGS DONE RIGHT IS SUPER TO WORK WITH! Love this company!!
I age purchased 3 fabulous area rugs from Rugs Done right & they truly are rugs done right! From the very beginning speaking to Jamie & she was so professional & personable& was whith me all the way with my purchases! The 3 that I purchased were custom made & hand knotted in Tibet, arrived on schedule,,&. & are as pictured & beautiful! They’re title is : Abstract
Great service with my order. The Kali rug I ordered was too large for the space it was intended for and now it looks very sharp in my office! It is always nice to have customer service with a human without going through all the channels of a bot.
Love,Love,Love the floor art for my grandson's room - a daily reminder of his Nantucket vacation! Will definitely be ordering some for the rest of us to enjoy.
Great rug! Purchased in several colors. Never disappointed!
I love the rug, but after I purchased it, I found it for $75.00 less somewhere else. Very disappointing.
Love it!
Worth the wait - beautiful rug to finish our living room.
The Rugs Done Right ordering process was easy, with a helpful person to answer questions on chat. The rug arrived in perfect condition and in a timely manner after the order was placed. The quality of the rug is as described and I think it will hold up well in the kitchen space. I do think the pattern is a bit busy, but the family likes it. I think it would look better under some furniture. All in all, a good experience, a good rug, and a great price!
