| Customer Testimonials |
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Received my rugs today. I love them both. You did a fabulous job!
Thank you,
Pam W.
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Hi From Order#16885!
Rug and pad have arrived and appear great. THanks for your promptness and great service! If we need more rugs later, we'll be back in touch.
Cheryl H.
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You're great! Got them and they're beautiful. Thanks again
Lori C.
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Comments: I just want to thank Michelle for being very helpful on our phone call. She deserves all the credit.
Marcello C.
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Michelle,
Thank you so much for the great customer service you have given me. You made the process so simple for me!
Pam W.
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I wanted to confirm that we did receive our rug on Monday, and are very
pleased with it. It looks just like your picture on the net. Thank you
for your good service!
Mary R.
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I want to thank you for your quick responses to any emails I have sent. I appreciate it and will suggest Buy Rugs Direct to anyone. The service is great.
Allyson B.
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thank you so much, you were very nice to us and very helpful. I appreciate your cooperation.
Paula M.
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I just received my Nourison 2000 rug today and I couldn't be more delighted! It is grand! You gave me the best price available with your lowest price guarantee and I saved hundreds off the retail store price. I'll be calling you again!
Jan B.
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Michelle-the rugs are great! Thanks for your help. Hope to shop with you again.
Leslie
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Dear Buy Rugs Direct,
I can't thank you enough. From the moment I started looking for rugs till now, everyone has been great. With that kind of track record, I'm sure that my rugs will arrive in a timely fashion and in great shape. I will recommend you to all my friends who may need rugs.
Sincerely,
Rita Z.
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Hi Audrey, I got the rug on the 14th, the day before my birthday, and I could not be happier with it or with your prices and service. I will be looking for another rug to complement it soon and will come first to you guys!! Thanks ,
Teresa P. (another satisfied customer in FL)
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Thank you very much. I am very pleased with the rug, by the way. It is exactly as it looked on the screen.
Deborah
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Thank you for your assistance. Your company (especially Jackie) has done an outstanding job with both the initial sale as well as the follow-up/return of the defective rug. Thank you!
Cindy M.
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Dear Jackie & Michelle,
We would like to thank all your help. Finally we received the last piece of our order. All rugs are beautiful as you know from my husband. If we or any friends or co-workers need rugs we will give your E-mail address to everyone. You have very good selection for rugs and if someone has bad experience because careless freight company (may be few people, since the last shipment was excellent) you handle the problem, so no problem. It's that simple.
I will contact with you as soon as I see the missing runner what I would like to have.
Best regards,
Mike & Gabriella Z.
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Hi Jackie
Thank you so much for these ideas. I will review them over the weekend and get back to you if we are interested. You are very kind
Regards
Kathy S.
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Audrey,
Thank you so much for your help. I looked at the following selections and they will not meet my needs. However, I will remember this company in the future because of your willingness to help. Please pass this note along to your supervisor with my positive comments about my interaction with you.
Shari M.
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Michelle:
Thanks for being professional and true to your word. As a result of the manner in which you have assisted me, I trust that I will be able to do business with your company.
Sheila S.
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Thank you so much Audrey for always being so helpful and upbeat. We are definitely going to order at least two more rugs in the near future.
Thanks again.
Kathy T.
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Hello,
Thank you for the great customer service with your quick response.
Hopefully we will use your services again. Have a great day.
Regards,
Jackie G.
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We are thrilled with the rug that we purchased from you. Many thanks to Audrey for the courteous, effecient and prompt service. Will be doing business with you again in the near future.
Maxine A.
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We recieved the rugs today. They are beautiful, we are very pleased.
thanks for a great transaction.
John & Linda E.
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Hello,
I am writing to tell you of the excellent buying experience I had and the high quality care I received during my buying process. Your customer care person, Audrey was outstanding! She helped me decide which rug and color would best compliment my other area rug. We communicated back and forth for about a week while she answered every single question I asked. There was no hint of impatience. I took her advice on which pad to order...and in fact I ordered a second pad for our family room rug. I like the BBB affiliation and the site's security.
Carrie, Las Vegas, NV
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Audrey,
Just wanted you to know that our carpet arrived yesterday and I LOVE it! Thanks for your advice on the color...we made the right decision. Thanks again
Cathy C.
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I just received it, and I must say it is gorgeous. rugsdoneright ROCKS! Thank you for doing everything you said you would, when you said you would. Unfortunately that is rare these days, but you are appreciated! Well done.
Dean S.
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Hello Audrey,
Thank you so much again for your excellent service. It was a pleasure to work with you.
Lew B.
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You are wonderful! Thanks so much for your help! I'm sure the rug will be perfect!
Thanks again & Take care!
Betsy W.
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There are so many people who are quick to complain, but often fail to praise when things go right. We recently bought a rug from you (Momeni New Wave Collection) and were promised delivery by April 15, 2004. The rug arrived on March 30, 2004 in a secure protective bag, and when opened, the most beautiful rug appeared...even better looking than the photo on your web-site. We immediately unrolled the rug....WOW!
Thank you again for your fine service. We will use you again and are unconditionally recommending you to our friends who might need rugs too.
Sincerely yours,
Richard and Vera K.
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Hey Audrey,
I just want to let you know that I'm very happy to have received my rug last night. I'm so glad I bought from you guys! You guys offered a great selection, really good prices and above all, a superb customer service. Not a lot of company goes all out with their customers, so I really appreciate you calling me back and responding to my e-mails so quickly!
Vienne C.
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RECEIVED TWO OF MY RUGS YESTERDAY. THEY ARE VERY BEAUTIFUL AND I AM EXTREMELY PLEASED WITH THE QUALITY. YOUR PROMPT DELIVERY WAS QUITE IMPRESSIVE.
I WILL RECOMMEND YOUR SITE TO EVERYONE I KNOW THAT IS IN THE MARKET FOR RUGS.
THANK YOU SOOOOOOOOOOO MUCH!!!!!!!!!
Lorena C.
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Hello,
Just received the rug I ordered last week. The rug is perfect, the service was wonderful and the pricing was great. Your order department is very helpful and pleasant also! It was a great experience and I would not hesitate to purchase from you again.
Thanks,
Peg J.
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| Thank you, Jamie. Your suggestion is a good one. We appreciate your help! | |
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Dear Megan/Jan/Everyone else at rugsdoneright
We're toast. Done. Fini. Mission accomplished---!! The last rug we received is perfect.
We wanted to let you guys know how much we appreciate all the assistance we received.
You have all been extremely understanding and professional. Again, thank you and..ah...
Merry Christmas!
Syd & Chris
Indian Wells, Ca.
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Thanks Deborah,
A pleasure doing business with you. Will recommend to anyone I know in search of an area rug.
Appreciate your excellent service!
John
Burnsville, MN
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| Deborah, I appreciate all the time you're taking with me on this. Many thanks,
Catherine | |
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| Thank you very much for your continued support for this order. I very much appreciated the updates on what was happening. I will look for the tracking number from you when you get it. Thanks again.
Peter
Los Angeles, CA
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| Hello,We are considering ordering several rugs for our bedroom but would appreciate having a sample sent so that we can check the color before we purchase. (We did this last time we ordered a rug from you and it worked well.) Many thanks!
Cindy and Todd
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| I would really appreciate a sample from each of these rugs before making my purchase decision. I've been to a lot of rug websites, and yours is definately the best.Thank you very much.
Tanya
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| Dear Jamie:
We would LOVE to have a free sample before the rugs are shipped.if we like the samples, we will be purchasing one of these rugs in a larger size. THANK YOU!
--Jenny and Dan | |
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Thanking you for taking the extra effort to explain your position on putting a braided rug directly on the floor. I did not know that vegetables dyes would transfer. I had not considered this problem.
Sincerely,
Pam - Order # 13488
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| You are absolutely wonderful!!!!!!!!!!! I can't tell you enough how much I appreciate all of your attention. Believe me, you are high on the list of recommendations for anyone that I know that will be buying carpeting.
Judith Seder
Bethel , PA | |
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dear jamie,
thanks very much. i appreciate your help. by the way, i just bought several rugs over the web, and your site has one great feature over all the others-the listing of colors in the background and the rest of the rug. that was very helpful.
thanks again,
janice
dallas, tx
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| Lisa,
Thank you for your response! I'm looking for a rug large enough to go in the middle of my kitchen floor but still leave plenty of hardwood showing I appreciate all your help so far and look forward to hearing from you!
Marsha
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| Hi Meagen -
Thank you again for your assistance. You have been wonderful. Be assured I will order again from you and will pass the word to friendws and family.
All the best!
Paula
St. Louis, MO | |
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| I appreciated you calling me to follow-up on my question about the pick-up arrangements, and my question about the other Nourison rug I am looking at.As a result of your much appreciated customer service, I am very interested in working with you. Thanks again for you service.
Wes | |
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| Thank you so much. I will think of your company next time I am ordering a carpet.
Sincerely,
Tracy | |
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| Chris
Thank you for looking into this. It is definitely the rug we want and you guys have the best price out of all the on-line of in-person stores I checked. Thanks Again,
Jeanine | |
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| Lisa, Really appreciate your follow up. Thank you!
Audrey | |
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| we enjoy our carpets. Thank you very much. I'm sure there'll be more need of your help in the future.
Tom | |
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| Thanks Megan for your prompt action and attention to this matter. I do appreciate it and will look for the new rug next week.
Peg W. | |
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| Dear Jamie -- Sorry for the delay in getting back to you. After checking out the sample and giving it some further thought, I think I am going to go with a different type of rug. However, I really appreciate your sending the sample -- I wish more retailers would do this, as it's very helpful! I'll send it back to you asap.
Thanks again.
Bonnie
Boston, MA | |
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| Per my conversation with Megan yesterday, I am forwarding a request for a rug search. She was most helpful and said your company will try to help me find this rug. I am looking for a size 60" x 83". Any help you can give me would be so appreciated. Thank you so much for your assistance.
Zina | |
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| I really appreciate your efforts! I may just have to look for something different. I'll definitely keep your web site in mind.
Thanks again!
Bartels, Jeanne M. | |
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| Thanks; go ahead and send the oriental rug if that is possible and we will wait to see the sample on the other one. I appreciate the great service!
Daniel | |
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| Dear Deborah,
Thanks for sending the photo of the rug. It is the same style of my existing rugs. I appreciate your help in tracking it down. Job well done!
Susan | |
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| again thank you for helping me regarding this rug that i so dearly want.
bernadiburs@aol.com | |
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| Thank you Meagen! This really helps me out...I appreciate you taking the time to answer my email.
Maria | |
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| Dear Deborah,
Thank you so much for your speedy reply! I am interested in the 8' 6" X 11' 6" size. I really appreciate the help in finding out the nuances of the blue in the rug. The reason is my walls are a certain color and I want the blue coordinate as much as possible with them.
Sincerely,
Holly | |
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| Hey Meagen - It was great to talk to you too! Hope I didn't chew your ear off too bad! Thank you very much for all your leg work on the rugs, I really appreciate it! I think I found "the one". Its perfect.
Suzanne | |
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| Thank you. I appreciate your service. I will review the color samples and confirm my order.
Chesney
#2446 | |
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| Thank you so much for the info...and for the FAST answer. It's much appreciated!
Patricia | |
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| That sounds great - thank-you for your efforts. I'll appreciate the daily contact and it would be wonderful if I could get the rug before Christmas.
Thanks again!
Jean | |
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| Hi,
Thank you for making yourselves available for questions and help. Could you tell me where I might be able to find a matching rectangular rug in the size of 3' x 5'?? Your help and time is greatly appreciated.
Thank you,
CHRIS | |
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| Meagan,
Thanks for following through on my long awaited order from Mossoul. While I can't say that I'm completely happy with Mossoul standard of timely delivery, the customer service support from the staff at Buy Rugs Direct has kept me sane through the process and is probably the only reason that I feel inclined to place another order for a Mossoul rug. So, with an anticipated wait in mind and knowing that you will keep me advised during the process, please place my order and charge to my American Express account when the rug ships.
Thank you for your assistance past and future.
Alison
Merritt Island, Fl 32952 | |
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| I appreciate it. I will keep you in mind for my next purchase.
R. | |
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| MEAGEN,
HOW ARE YOU TODAY?
HAVE YOU HAD ANYMORE LUCK WITH FINDING ME AN INFAMOUS 6 FOOT ROUND RUG? I TRULY APPRECIATE ALL YOUR HELP. I THINK YOU ARE THE ONLY CHANCE I HAVE OF FINDING SOMETHING THAT WILL WORK.
MOST SINCERELY,
JULIE | |
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| Thanks Meghan.
Those are good ideas for our room and I appreciate the extra help.
Will be in touch soon
Stefanie. | |
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| I talked to you Monday morning and you said you remembered my order and I ddin't even have to tell you who I was. I was impressed. YOu said you would send the samples ASAP. I would appreciate that! Thanks, Kelly | |
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| Thanks Jamie! I will keep the original 2x8 since that is the better deal all the way around. Just let me know what the total is and when the order is expected. I truly appreciate your assistance in all of this. You have been a true professional and I will refer anyone I know looking for rugs, to go with you.
Thank you again.
Leanne | |
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| Jamie,
Thank you so much for all of your help. I really appreciate it. I look forward to your e-mail with the picture of the rug. I will contact you once I see it.
Barb | |
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| Hi Jamie:
Thanks for getting back to me so quickly. Appreciate the lesson regarding bindings. I am thinking of the standard binding, I think, in black to match the main color of the rug. However, if and when I'm ready to place the order, I would like to see samples of the three bindings that you mention.Many thanks all your kind assistance.
Regards,
Judy | |
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| Thanks Tim,
I really appreciate your efforts. As soon as I have matters under control, I intend to return to rugsdoneright and order my rug. You have one of the best sites online......variety and great prices. I have referred several of my friends to your site.
Beverly | |
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| Thank you Jamie for getting back to me. I appreciate your promptness. Yes, I would like the other samples, too. I will send them back ASAP after I receive them.
Betty | |
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| Meagan,
I just wanted to let you know that I received the correctly sized rug today. It is beautiful and just what I ordered! Thank you so much for your quick action and great customer service. I am truly impressed and will be happy to recommend your company to anyone in need of rugs.
Sincerely,
Sherry | |
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| Hi Jamie, I got your call today, I suppose we ought to see the samples sent,I appreciate your consideration. i look forward to receiving them and will let you know asap after receipt.
thanks,
sammy | |
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| Meagen, Thank you very much for your prompt service. David | |
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| Just wanted to let you know I received my Shaw run yesterday (less than a week after it was ordered). I appreciate your great service and helpful staff (Jamie was kind enough to help me with a color question I had.) I am extremely pleased with the rug and your great service and courteous staff made my buying experience a pleasure. I will (and have already) recommend you to my friends and will use you again if I have need to purchase another rug. Thank You !
Joyce - Akron, OH | |
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| Thank you so much for the great service, I will be recommending you to others. I also think we will end up purchasing an other rug from you in the near future !
Tom G | |
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| That is so great! I absolutely can't wait to see all the fun samples! I cannot tell you how much I appreciate all the work you are doing to help me out. Your customer service is so wonderful, and I would be happy to write your supervisor or boss to tell them how much I love you and how great I think you are. :) Seriously, I really appreciate your help, and I am so excited to see all these rug samples. The room is getting so cute, and I will DEFINITELY send you a picture of it when we get it finished. Right now we are waiting to find out what rug we get before we decide on the bedding (ie bumper, bed skirt, sheets, etc.), so I am really pumped about getting the samples and making a choice. Thanks again for all that you are doing!!!
Have a great day today!
Meg Q. | |
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| Yes Jamie that is what I want, thank you for your great customer service.Just a FYI, I had a girl verify what I needed and being a single guy that is what was missing so I know it is the right choice now, haha!
thanks so much for your assistance.
Dave | |
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| Dear Jamie,
THANKS SO MUCH for helping me with this order. I truly appreciate your prompt and extremely professional customer service.
Sandra | |
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