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Customer Testimonials
Thank you,
Pam W.
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Thanks so much for your prompt response. Your customer service excels to no end.
Judy M.
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I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

Thank you,
Marie I.
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Melinda I just want to thank you so much for expediting my rug. I thought that I would receive it sometime next week but lo and behold I received it today and it really looks great. It's a pleasure doing business with you and your company. Thanks again.

Catherine M.
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Hi Jamie,
Thanks again for your help...I ordered the bigger rug tonight , plus a smaller one for the front door. Thanks for the coupon! I appreciate your great service.
Fiona, MI
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Jaime,
I want to thank you for all your help. You were so great to look into this further for me. I will check back often at Rugs Done Right and I'm sure we'll do business in the future. I will eventually get some pillows and saw that your company had the best prices.
Thanks so much again...it's been a pleasure almost working with you!
Linda B.
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Hi,

I just purchased a rug from your company, and wanted to let you know what an exceptionally positive experience I had with your online chat person, Jamie.

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I inquired about the colors in a rug that I had seen in two very different-looking online pictures. Jamie was very precise and clear in explaining the look of the rug compared to the pictures. She also made several other suggestions which sent me in some very productive directions. We ended up having several email exchanges in which she worked with me to refine her understanding of the color palette of the room and made terrific suggestions. Finally, she managed to let me know of an almost-gone rug which fit my needs perfectly and which went on clearance (before this was reflected on the site price).
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Throughout our interactions, she was kind and personable, extremely helpful, managed to convey that she really cared about getting it right, without being in the least pushy.
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I normally HATE working with salespeople -- so this was an exceptional experience.
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Prior to the purchase, I had spent perhaps 30 - 40 hours online looking at probably 50 sites; it is unlikely that I would have ended up making a purchase at rugsdoneright except for Jamie's work.

Thanks for a great experience!
Suzanne B.
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Really appreciate your help! You have been extremely wonderful!
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Jennifer S. , Interior designer

Hi there. Wanted to let you know that the rug arrived just this past Friday and is very, very beautiful. Thank you very much for making it possible.
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Best wishes,
Ellen B
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Dear Rugs Done Right:

Wow! I got my rug and it was just the most exquisite thing. Everything was exactly as described ? well maybe not exactly because it was better than I had imagined. Your prices are the best, believe me I checked! Your customer service was helpful, professional and well informed.

I have never written a testimonial, but I was so pleased I just couldn?t resist.

Thanks Again!!!!!!

Vicki B.
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Jamie and Lisa,
THANK YOU very much for all your great help. I would not have found the rug I am purchasing had not been for you taking the time to look for the colors I wanted and sending them to me to pick from. THAT is what I call customer service, which is really what not only keeps the existing customers happy, but encourages them to refer new ones to your company, which, by the way, I already did.
Marisol K.
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You guys are great! Thanks Jamie......I will be doing business with you again & share you with friends & family
Addie, CA

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Hi Amanda,
The rug came and it is perfect!! I love it more than I even thought I would. I can?t thank you enough for all of your help.

Have a wonderful weekend!

Kirsten, MI
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Jen, I Love My Rug! It is beautiful and a perfect color combo - just what I was looking for in the family room. And it arrived SO FAST. Thanks again for helping to search for it. And Thanks for standing by your price match guarantee.
Nikki J.
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Super, sounds great! Thanks for the superb customer service. :-)

Have a great day,
Darla C.
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Dear Melissa,
I just wanted to drop you a note and thank you for your assistance with my order. We did receive the rug and it is really, really nice. It looks fantastic in our room.
Thank you,
Martha S.
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Thanks so much. You guys have been great. I will be back for return business!

LuAnn, SD
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I just received the rug and pad that I ordered. I LOVE IT! The colors look just like the picture, which was a big fear of mine that they wouldn't be the same. The order came very quickly and in great shape. I ordered the best pad and it was well worth the additional money. I will definitely refer you to my neighbors and friends. It's impossible to get a nicely priced rug in Atlanta!
Thank you,
Stephanie J.
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The young woman on the phone was wonderful and helped me so much, she helped me get the rug I wanted and the one that would look best. I will definitely recommend Rugs done right to anyone I know, you are wonderful!!!!
Thanks so much,
Michelle S.
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Hi Audrey,
I received my rug yesterday and I love, love, love it!! It was nice doing business with you. I will pass your site along to my friends. It was a great experience,
Lyn S.
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Please accept this letter of recognition on behalf of Janie. This morning, I decided to surf the web in search of a company to supply the area rugs for my new home. Needless to say it has not been the best of experiences. So many companies are fly by night and have terrible service before and more importantly after the sale. After having spent over $ 100,000 on the web so far, you can imagine my dismay as to having to do it again. As I travel weekly on business I do not have the luxury of shopping in person.
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Janie, made the experience actually pleasant and after our conversation, I realized that I need not check any other sites.
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I was surprised to find the online chat available at 9 am on a Sunday morning and after chatting with Jannie, made my decision to buy from your company.

Janie is certainly a credit to your organization! Many companies should be as fortunate to have someone like that in their employ.

Best Regards
David L., FL
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My thanks to you and Jamie for all of your help with this. I really like the rug that I purchased recently from RugsDoneRight.com -- it's really stunning and the size and shape are perfect.

Regards,
Gabrielle
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I wanted to thank you the excellent customer service we received.

A special thanks to Andrea for processing our order so quickly. We received our rug from MER Monday night --we ordered it on Friday. Amazing.

Please be assured that we would highly recommend your business to anyone.

Sincerely,
Paul K.
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Received my rugs today. I love them both. You did a fabulous job!
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Hi From Order#16885!
Rug and pad have arrived and appear great. THanks for your promptness and great service! If we need more rugs later, we'll be back in touch.
Cheryl H.
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You're great! Got them and they're beautiful. Thanks again
Lori C.
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Comments: I just want to thank Michelle for being very helpful on our phone call. She deserves all the credit.
Marcello C.
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Michelle, Thank you so much for the great customer service you have given me. You made the process so simple for me!
Pam W.
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I wanted to confirm that we did receive our rug on Monday, and are very pleased with it. It looks just like your picture on the net. Thank you for your good service!
Mary R.
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I want to thank you for your quick responses to any emails I have sent. I appreciate it and will suggest Buy Rugs Direct to anyone. The service is great.
Allyson B.
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thank you so much, you were very nice to us and very helpful. I appreciate your cooperation.
Paula M.
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I just received my Nourison 2000 rug today and I couldn't be more delighted! It is grand! You gave me the best price available with your lowest price guarantee and I saved hundreds off the retail store price. I'll be calling you again!
Jan B.
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Michelle-the rugs are great! Thanks for your help. Hope to shop with you again.
Leslie
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You are wonderful! Thanks so much for your help! I'm sure the rug will be perfect!
Thanks again & Take care!
Betsy W.
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There are so many people who are quick to complain, but often fail to praise when things go right. We recently bought a rug from you (Momeni New Wave Collection) and were promised delivery by April 15, 2004. The rug arrived on March 30, 2004 in a secure protective bag, and when opened, the most beautiful rug appeared...even better looking than the photo on your web-site. We immediately unrolled the rug....WOW! Thank you again for your fine service. We will use you again and are unconditionally recommending you to our friends who might need rugs too.
Sincerely yours,
Richard and Vera K.
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Hey Audrey,
I just want to let you know that I'm very happy to have received my rug last night. I'm so glad I bought from you guys! You guys offered a great selection, really good prices and above all, a superb customer service. Not a lot of company goes all out with their customers, so I really appreciate you calling me back and responding to my e-mails so quickly!
Vienne C.
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RECEIVED TWO OF MY RUGS YESTERDAY. THEY ARE VERY BEAUTIFUL AND I AM EXTREMELY PLEASED WITH THE QUALITY. YOUR PROMPT DELIVERY WAS QUITE IMPRESSIVE.
I WILL RECOMMEND YOUR SITE TO EVERYONE I KNOW THAT IS IN THE MARKET FOR RUGS.
THANK YOU SOOOOOOOOOOO MUCH!!!!!!!!!
Lorena C.
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Hello,
Just received the rug I ordered last week. The rug is perfect, the service was wonderful and the pricing was great. Your order department is very helpful and pleasant also! It was a great experience and I would not hesitate to purchase from you again.
Thanks,
Peg J.
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Dear Megan/Jan/Everyone else at rugsdoneright
We're toast. Done. Fini. Mission accomplished---!! The last rug we received is perfect. We wanted to let you guys know how much we appreciate all the assistance we received. You have all been extremely understanding and professional. Again, thank you and..ah... Merry Christmas!
Syd & Chris
Indian Wells, Ca.
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Terms and Conditions:
 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please refrain from using this site.

 
Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Rugs Done Right, Inc.. The collective work includes works that are licensed to Rugs Done Right, Inc.. Copyright 2006, Rugs Done Right, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Rugs Done Right, Inc. or purchasing Rugs Done Right, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Rugs Done Right, Inc. or to purchase Rugs Done Right, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Rugs Done Right, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 
Trademarks

All trademarks, service marks and trade names of Rugs Done Right, Inc. used in the site are trademarks or registered trademarks of Rugs Done Right, Inc.

 
Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Rugs Done Right, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Rugs Done Right, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Rugs Done Right, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

 
Limitation of Liability

Rugs Done Right, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Rugs Done Right, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 
Typographical Errors

In the event that a Rugs Done Right, Inc. product is mistakenly listed at an incorrect price, Rugs Done Right, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Rugs Done Right, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rugs Done Right, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

 
Digital Images

The digital images displayed by Rugs Done Right are delivered by the manufacturer and display the most accurate colors possible. However, due to the differences in computer monitors, we cannot be responsible for variations in color between the actual product and what is visually represented on your screen.

 
Term and Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Rugs Done Right, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Typographical Errors, Applicable Law, Digital Images, Indemnification and Miscellaneous shall survive any termination.

 
Notice

Rugs Done Right, Inc. may deliver notice to you by means of email, a general notice or specific communication about your order to the address you have provided to Rugs Done Right, Inc.

 
Applicable Law

This site is created and controlled by rugsdoneright.com in the State of Massachusetts, USA. As such, the laws of the State of Massachusetts will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Rugs Done Right, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Rugs Done Right, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Rugs Done Right, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

 
Use of Site

Upon clicking the submit button on the checkout page, or authorizing a representative to place your order, you understand and agree to have the total price shown for your order immediately charged to the credit card you have provided. You also agree to have read and understand the the policies, terms and conditions of this website. All orders shipping to the State of Massachusetts will be subject to a 6.25% sales tax. Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Rugs Done Right, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 
Participation Disclaimer

Rugs Done Right, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Rugs Done Right, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Rugs Done Right, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Rugs Done Right, Inc. in its sole discretion.

 
Price Match Disclaimer

In an attempt to provide increased value and service to our visitors, Rugs Done Right, Inc. price match guarantee is based upon our competitor's good faith and reasonable pricing. Rugs Done Right, Inc. retains the right of refusal relative to our price match guarantee, when and if, at our sole discretion we deem a competitorís lower price to be unreasonable. This policy extends to and also includes typographical errors from competing sale ads, close out pricing, clearance products, overstock or other liquidations, seconds or irregulars, used items and manufacturer MAP (minimum allowable pricing) violations.

 
Indemnification

You agree to indemnify, defend, and hold harmless Rugs Done Right, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet access.

 
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