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Customer Testimonials
Thank you,
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Thanks so much for your prompt response. Your customer service excels to no end.
Judy M.
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I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

Thank you,
Marie I.
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Melinda I just want to thank you so much for expediting my rug. I thought that I would receive it sometime next week but lo and behold I received it today and it really looks great. It's a pleasure doing business with you and your company. Thanks again.

Catherine M.
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Hi Jamie,
Thanks again for your help...I ordered the bigger rug tonight , plus a smaller one for the front door. Thanks for the coupon! I appreciate your great service.
Fiona, MI
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Jaime,
I want to thank you for all your help. You were so great to look into this further for me. I will check back often at Rugs Done Right and I'm sure we'll do business in the future. I will eventually get some pillows and saw that your company had the best prices.
Thanks so much again...it's been a pleasure almost working with you!
Linda B.
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Hi,

I just purchased a rug from your company, and wanted to let you know what an exceptionally positive experience I had with your online chat person, Jamie.

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I inquired about the colors in a rug that I had seen in two very different-looking online pictures. Jamie was very precise and clear in explaining the look of the rug compared to the pictures. She also made several other suggestions which sent me in some very productive directions. We ended up having several email exchanges in which she worked with me to refine her understanding of the color palette of the room and made terrific suggestions. Finally, she managed to let me know of an almost-gone rug which fit my needs perfectly and which went on clearance (before this was reflected on the site price).
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Throughout our interactions, she was kind and personable, extremely helpful, managed to convey that she really cared about getting it right, without being in the least pushy.
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I normally HATE working with salespeople -- so this was an exceptional experience.
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Prior to the purchase, I had spent perhaps 30 - 40 hours online looking at probably 50 sites; it is unlikely that I would have ended up making a purchase at rugsdoneright except for Jamie's work.

Thanks for a great experience!
Suzanne B.
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Really appreciate your help! You have been extremely wonderful!
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Jennifer S. , Interior designer

Hi there. Wanted to let you know that the rug arrived just this past Friday and is very, very beautiful. Thank you very much for making it possible.
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Best wishes,
Ellen B
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Dear Rugs Done Right:

Wow! I got my rug and it was just the most exquisite thing. Everything was exactly as described ? well maybe not exactly because it was better than I had imagined. Your prices are the best, believe me I checked! Your customer service was helpful, professional and well informed.

I have never written a testimonial, but I was so pleased I just couldn?t resist.

Thanks Again!!!!!!

Vicki B.
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Jamie and Lisa,
THANK YOU very much for all your great help. I would not have found the rug I am purchasing had not been for you taking the time to look for the colors I wanted and sending them to me to pick from. THAT is what I call customer service, which is really what not only keeps the existing customers happy, but encourages them to refer new ones to your company, which, by the way, I already did.
Marisol K.
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You guys are great! Thanks Jamie......I will be doing business with you again & share you with friends & family
Addie, CA

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Hi Amanda,
The rug came and it is perfect!! I love it more than I even thought I would. I can?t thank you enough for all of your help.

Have a wonderful weekend!

Kirsten, MI
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Jen, I Love My Rug! It is beautiful and a perfect color combo - just what I was looking for in the family room. And it arrived SO FAST. Thanks again for helping to search for it. And Thanks for standing by your price match guarantee.
Nikki J.
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Super, sounds great! Thanks for the superb customer service. :-)

Have a great day,
Darla C.
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Dear Melissa,
I just wanted to drop you a note and thank you for your assistance with my order. We did receive the rug and it is really, really nice. It looks fantastic in our room.
Thank you,
Martha S.
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Thanks so much. You guys have been great. I will be back for return business!

LuAnn, SD
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I just received the rug and pad that I ordered. I LOVE IT! The colors look just like the picture, which was a big fear of mine that they wouldn't be the same. The order came very quickly and in great shape. I ordered the best pad and it was well worth the additional money. I will definitely refer you to my neighbors and friends. It's impossible to get a nicely priced rug in Atlanta!
Thank you,
Stephanie J.
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The young woman on the phone was wonderful and helped me so much, she helped me get the rug I wanted and the one that would look best. I will definitely recommend Rugs done right to anyone I know, you are wonderful!!!!
Thanks so much,
Michelle S.
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Hi Audrey,
I received my rug yesterday and I love, love, love it!! It was nice doing business with you. I will pass your site along to my friends. It was a great experience,
Lyn S.
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Please accept this letter of recognition on behalf of Janie. This morning, I decided to surf the web in search of a company to supply the area rugs for my new home. Needless to say it has not been the best of experiences. So many companies are fly by night and have terrible service before and more importantly after the sale. After having spent over $ 100,000 on the web so far, you can imagine my dismay as to having to do it again. As I travel weekly on business I do not have the luxury of shopping in person.
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Janie, made the experience actually pleasant and after our conversation, I realized that I need not check any other sites.
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I was surprised to find the online chat available at 9 am on a Sunday morning and after chatting with Jannie, made my decision to buy from your company.

Janie is certainly a credit to your organization! Many companies should be as fortunate to have someone like that in their employ.

Best Regards
David L., FL
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My thanks to you and Jamie for all of your help with this. I really like the rug that I purchased recently from RugsDoneRight.com -- it's really stunning and the size and shape are perfect.

Regards,
Gabrielle
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I wanted to thank you the excellent customer service we received.

A special thanks to Andrea for processing our order so quickly. We received our rug from MER Monday night --we ordered it on Friday. Amazing.

Please be assured that we would highly recommend your business to anyone.

Sincerely,
Paul K.
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Received my rugs today. I love them both. You did a fabulous job!
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Hi From Order#16885!
Rug and pad have arrived and appear great. THanks for your promptness and great service! If we need more rugs later, we'll be back in touch.
Cheryl H.
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You're great! Got them and they're beautiful. Thanks again
Lori C.
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Comments: I just want to thank Michelle for being very helpful on our phone call. She deserves all the credit.
Marcello C.
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Michelle, Thank you so much for the great customer service you have given me. You made the process so simple for me!
Pam W.
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I wanted to confirm that we did receive our rug on Monday, and are very pleased with it. It looks just like your picture on the net. Thank you for your good service!
Mary R.
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I want to thank you for your quick responses to any emails I have sent. I appreciate it and will suggest Buy Rugs Direct to anyone. The service is great.
Allyson B.
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thank you so much, you were very nice to us and very helpful. I appreciate your cooperation.
Paula M.
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I just received my Nourison 2000 rug today and I couldn't be more delighted! It is grand! You gave me the best price available with your lowest price guarantee and I saved hundreds off the retail store price. I'll be calling you again!
Jan B.
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Michelle-the rugs are great! Thanks for your help. Hope to shop with you again.
Leslie
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You are wonderful! Thanks so much for your help! I'm sure the rug will be perfect!
Thanks again & Take care!
Betsy W.
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There are so many people who are quick to complain, but often fail to praise when things go right. We recently bought a rug from you (Momeni New Wave Collection) and were promised delivery by April 15, 2004. The rug arrived on March 30, 2004 in a secure protective bag, and when opened, the most beautiful rug appeared...even better looking than the photo on your web-site. We immediately unrolled the rug....WOW! Thank you again for your fine service. We will use you again and are unconditionally recommending you to our friends who might need rugs too.
Sincerely yours,
Richard and Vera K.
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Hey Audrey,
I just want to let you know that I'm very happy to have received my rug last night. I'm so glad I bought from you guys! You guys offered a great selection, really good prices and above all, a superb customer service. Not a lot of company goes all out with their customers, so I really appreciate you calling me back and responding to my e-mails so quickly!
Vienne C.
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RECEIVED TWO OF MY RUGS YESTERDAY. THEY ARE VERY BEAUTIFUL AND I AM EXTREMELY PLEASED WITH THE QUALITY. YOUR PROMPT DELIVERY WAS QUITE IMPRESSIVE.
I WILL RECOMMEND YOUR SITE TO EVERYONE I KNOW THAT IS IN THE MARKET FOR RUGS.
THANK YOU SOOOOOOOOOOO MUCH!!!!!!!!!
Lorena C.
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Hello,
Just received the rug I ordered last week. The rug is perfect, the service was wonderful and the pricing was great. Your order department is very helpful and pleasant also! It was a great experience and I would not hesitate to purchase from you again.
Thanks,
Peg J.
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Dear Megan/Jan/Everyone else at rugsdoneright
We're toast. Done. Fini. Mission accomplished---!! The last rug we received is perfect. We wanted to let you guys know how much we appreciate all the assistance we received. You have all been extremely understanding and professional. Again, thank you and..ah... Merry Christmas!
Syd & Chris
Indian Wells, Ca.
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Read More
 
Measuring Stair Runners:
 

Buying a stair runner online is less complicated than it seems. At rugsdoneright, we have over 20 years experience in selling and installing stair runners, also known as cut roll runners. Stair runners come in many widths varying from 20" to 48" wide. The most common width is 27" for a standard staircase. Selecting the right length is also important. To measure straight stairs, measure both the tread (horizontal step) and the riser (vertical part of step). This should add up to about 18". Then count the number of steps. Be sure to include the last riser, which leads to the upper landing. Multiply the number of steps by the total inches per stair. Then divide by 12 to get the total linear feet necessary for your straight stairs. We recommend adding one extra foot of runner length to your total, just to be safe.
If you have a staircase that takes a 90 degree turn, but has a flat landing, you will need to decide how to lay the runner. Most often people use two runners on these types of staircases. One runner goes up the first part of the stairs and over the flat landing, ending just before the wall. The second runner starts at the base of the second set of steps and continues to just under the nose of the upstairs landing. Another option is to have the runner mitered on the landing. This created a unified look, but the runner needs to be seamed on the landing by a professional installer, and the seam may show after some time due to the stress.
If you have a curved staircase, you will need to have the runner installed by a professional stair runner installer. They should be able to provide a free estimate and tell you how many linear feet you will need.
If you are installing the stair runner yourself, or having it installed professionally, we at buyRUGSdirect are happy to help you every step of the way! Please note: To order, simply add the number if linear feet you will need to the cart. The total can be adjusted when you access the shopping cart page.


How To Measure for Stair Runners
Stairs consist of two parts: Risers (vertical part) and Treads (horizontal part)
Most risers are about 8" and treads are approximately 10", therefore we suggest you figure about 19" per stair. All stairs have one more riser than tread, which leads to the top landing. If your stairs take a 90 degree turn, with a landing in the middle, you will add two additional risers- one leading up to each landing. For example 5 steps, then a landing, then another 6 steps,
Calculating Linear Feet:
Take the total number of complete steps (riser + tread) and multiply by 19". Divide that number by 12 to convert into feet, then add 8" for each additional riser.
Straight Stairs:
For standard straight stairs, a 21' cut roll runner will usually suffice. The runner is installed starting at the base of the first riser, and continues up the stairs to end just under the nose of the landing on the second floor.

90 Degree Turns

Flat Landings:
If you have a 90 degree turn with a flat landing, you will need to decide how you want the runner to look.
One option is to have the runner mitered. This means the runner is seemed together as one continuous piece, like the corner of a picture frame. Although this is a very attractive look, keep in mind that the pressure on the seam from foot traffic will cause the runner to become worn or even pull apart over time.
Another more popular and practical choice would be to run the runner up and over the landing, and then start a new runner on the first riser of the second part of the stairs. Most of these runners are bound on the landing about 3" in from the wall, which should line up with the edge of the runner going up the second part of the staircase.
Pie Shaped Stairs:
If you have a 90 degree turn with three or more pie shaped stairs, you will need to add additional footage for each step. This is based on if you are cutting the runner or mitering the runner on the tread itself. It is best to contact a local installer for an accurate estimate.
Endcapping:
Some people choose to endcap the runner so the border pattern continues around the entire rug, instead of just on the sides. You will need to measure very carefully for this type of finishing treatment, as the stair runner needs to end exactly under the nose of the landing. You also need to order the same amount of extra material as the width of the rug (27" width runner needs 3' extra material for a runner endcapped on both ends).
What to Order:
Cut roll runners are runners where a custom size can be ordered to be cut off of a roll of continuous product. This means that the runner will not have end borders, and is not finished on the ends. Most of these runners are finished on the sides. A finishing treatment needs to be specified for the ends if you are using the piece in a hallway. Options are fringing, endcapping, and serging.
How to Order:
Cut roll runners are priced per linear foot. Simply add one foot to the cart. Once in the cart, increase the quantity to the total length you need. Be sure to round up to the nearest foot. In the comments section upon checkout specify the finishing treatment you prefer. If ordering the endcapping, be sure to read all the notes on the product, as there may be additional footage required.
 
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