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Customer Testimonials
Thank you,
Pam W.

Thanks so much for your prompt response. Your customer service excels to no end.
Judy M.

I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

Thank you,
Marie I.

Melinda I just want to thank you so much for expediting my rug. I thought that I would receive it sometime next week but lo and behold I received it today and it really looks great. It's a pleasure doing business with you and your company. Thanks again.

Catherine M.

Hi Jamie,
Thanks again for your help...I ordered the bigger rug tonight , plus a smaller one for the front door. Thanks for the coupon! I appreciate your great service.
Fiona, MI

I want to thank you for all your help. You were so great to look into this further for me. I will check back often at Rugs Done Right and I'm sure we'll do business in the future. I will eventually get some pillows and saw that your company had the best prices.
Thanks so much's been a pleasure almost working with you!
Linda B.


I just purchased a rug from your company, and wanted to let you know what an exceptionally positive experience I had with your online chat person, Jamie.


I inquired about the colors in a rug that I had seen in two very different-looking online pictures. Jamie was very precise and clear in explaining the look of the rug compared to the pictures. She also made several other suggestions which sent me in some very productive directions. We ended up having several email exchanges in which she worked with me to refine her understanding of the color palette of the room and made terrific suggestions. Finally, she managed to let me know of an almost-gone rug which fit my needs perfectly and which went on clearance (before this was reflected on the site price).

Throughout our interactions, she was kind and personable, extremely helpful, managed to convey that she really cared about getting it right, without being in the least pushy.

I normally HATE working with salespeople -- so this was an exceptional experience.

Prior to the purchase, I had spent perhaps 30 - 40 hours online looking at probably 50 sites; it is unlikely that I would have ended up making a purchase at rugsdoneright except for Jamie's work.

Thanks for a great experience!
Suzanne B.

Really appreciate your help! You have been extremely wonderful!

Jennifer S. , Interior designer

Hi there. Wanted to let you know that the rug arrived just this past Friday and is very, very beautiful. Thank you very much for making it possible.

Best wishes,
Ellen B

Dear Rugs Done Right:

Wow! I got my rug and it was just the most exquisite thing. Everything was exactly as described ? well maybe not exactly because it was better than I had imagined. Your prices are the best, believe me I checked! Your customer service was helpful, professional and well informed.

I have never written a testimonial, but I was so pleased I just couldn?t resist.

Thanks Again!!!!!!

Vicki B.

Jamie and Lisa,
THANK YOU very much for all your great help. I would not have found the rug I am purchasing had not been for you taking the time to look for the colors I wanted and sending them to me to pick from. THAT is what I call customer service, which is really what not only keeps the existing customers happy, but encourages them to refer new ones to your company, which, by the way, I already did.
Marisol K.

You guys are great! Thanks Jamie......I will be doing business with you again & share you with friends & family
Addie, CA


Hi Amanda,
The rug came and it is perfect!! I love it more than I even thought I would. I can?t thank you enough for all of your help.

Have a wonderful weekend!

Kirsten, MI

Jen, I Love My Rug! It is beautiful and a perfect color combo - just what I was looking for in the family room. And it arrived SO FAST. Thanks again for helping to search for it. And Thanks for standing by your price match guarantee.
Nikki J.

Super, sounds great! Thanks for the superb customer service. :-)

Have a great day,
Darla C.

Dear Melissa,
I just wanted to drop you a note and thank you for your assistance with my order. We did receive the rug and it is really, really nice. It looks fantastic in our room.
Thank you,
Martha S.

Thanks so much. You guys have been great. I will be back for return business!

LuAnn, SD

I just received the rug and pad that I ordered. I LOVE IT! The colors look just like the picture, which was a big fear of mine that they wouldn't be the same. The order came very quickly and in great shape. I ordered the best pad and it was well worth the additional money. I will definitely refer you to my neighbors and friends. It's impossible to get a nicely priced rug in Atlanta!
Thank you,
Stephanie J.

The young woman on the phone was wonderful and helped me so much, she helped me get the rug I wanted and the one that would look best. I will definitely recommend Rugs done right to anyone I know, you are wonderful!!!!
Thanks so much,
Michelle S.

Hi Audrey,
I received my rug yesterday and I love, love, love it!! It was nice doing business with you. I will pass your site along to my friends. It was a great experience,
Lyn S.

Please accept this letter of recognition on behalf of Janie. This morning, I decided to surf the web in search of a company to supply the area rugs for my new home. Needless to say it has not been the best of experiences. So many companies are fly by night and have terrible service before and more importantly after the sale. After having spent over $ 100,000 on the web so far, you can imagine my dismay as to having to do it again. As I travel weekly on business I do not have the luxury of shopping in person.

Janie, made the experience actually pleasant and after our conversation, I realized that I need not check any other sites.

I was surprised to find the online chat available at 9 am on a Sunday morning and after chatting with Jannie, made my decision to buy from your company.

Janie is certainly a credit to your organization! Many companies should be as fortunate to have someone like that in their employ.

Best Regards
David L., FL

My thanks to you and Jamie for all of your help with this. I really like the rug that I purchased recently from -- it's really stunning and the size and shape are perfect.


I wanted to thank you the excellent customer service we received.

A special thanks to Andrea for processing our order so quickly. We received our rug from MER Monday night --we ordered it on Friday. Amazing.

Please be assured that we would highly recommend your business to anyone.

Paul K.

Received my rugs today. I love them both. You did a fabulous job!

Hi From Order#16885!
Rug and pad have arrived and appear great. THanks for your promptness and great service! If we need more rugs later, we'll be back in touch.
Cheryl H.

You're great! Got them and they're beautiful. Thanks again
Lori C.

Comments: I just want to thank Michelle for being very helpful on our phone call. She deserves all the credit.
Marcello C.

Michelle, Thank you so much for the great customer service you have given me. You made the process so simple for me!
Pam W.

I wanted to confirm that we did receive our rug on Monday, and are very pleased with it. It looks just like your picture on the net. Thank you for your good service!
Mary R.

I want to thank you for your quick responses to any emails I have sent. I appreciate it and will suggest Buy Rugs Direct to anyone. The service is great.
Allyson B.

thank you so much, you were very nice to us and very helpful. I appreciate your cooperation.
Paula M.

I just received my Nourison 2000 rug today and I couldn't be more delighted! It is grand! You gave me the best price available with your lowest price guarantee and I saved hundreds off the retail store price. I'll be calling you again!
Jan B.

Michelle-the rugs are great! Thanks for your help. Hope to shop with you again.

You are wonderful! Thanks so much for your help! I'm sure the rug will be perfect!
Thanks again & Take care!
Betsy W.

There are so many people who are quick to complain, but often fail to praise when things go right. We recently bought a rug from you (Momeni New Wave Collection) and were promised delivery by April 15, 2004. The rug arrived on March 30, 2004 in a secure protective bag, and when opened, the most beautiful rug appeared...even better looking than the photo on your web-site. We immediately unrolled the rug....WOW! Thank you again for your fine service. We will use you again and are unconditionally recommending you to our friends who might need rugs too.
Sincerely yours,
Richard and Vera K.

Hey Audrey,
I just want to let you know that I'm very happy to have received my rug last night. I'm so glad I bought from you guys! You guys offered a great selection, really good prices and above all, a superb customer service. Not a lot of company goes all out with their customers, so I really appreciate you calling me back and responding to my e-mails so quickly!
Vienne C.

Lorena C.

Just received the rug I ordered last week. The rug is perfect, the service was wonderful and the pricing was great. Your order department is very helpful and pleasant also! It was a great experience and I would not hesitate to purchase from you again.
Peg J.

Dear Megan/Jan/Everyone else at rugsdoneright
We're toast. Done. Fini. Mission accomplished---!! The last rug we received is perfect. We wanted to let you guys know how much we appreciate all the assistance we received. You have all been extremely understanding and professional. Again, thank you and..ah... Merry Christmas!
Syd & Chris
Indian Wells, Ca.

Read More
Area Rug Construction:
Before the rug can be woven, the weavers must refer to a full-scale graph paper drawing of the rug, called the cartoon. This is basically a chart in which each tiny square represents one knot. The design is drawn and colored so the weavers know when to change yarns. Next the loom must be strung. The warp is tied vertically to the loom, and then the weft is woven through it in a basket weave fashion. This is considered the foundation of the rug; and it is made from cotton, wool, or silk. In between the layers of weft threads, the weavers tie knots onto the warp in a horizontal row, which creates the pile.

Most weavers tie an average of 5000 to 6000 knots per day. Generally speaking, the finer the weave (smaller the knot), the more detailed the design may be. Handmade rugs are often judged in part by the knots per square inch. A coarse weave is typically less than 40 knots, medium is between 40-90, fine is between 90-180, and very fine is 180 and up.

Most importantly, the weave should fit the design. The finished rug needs to have good clarity in the design, so it doesn't look fuzzy or blocky. A fine weave becomes more important if you want a very detailed pattern, and less important if you desire a simplistic design. Contrary to popular belief, the average rug weaver is a 25 year old male who comes from a family that has probably been weaving rugs for many generations.

Once the rug has been woven to its finished size it is cut off the loom and goes through a series of steps in order to be completed. The ends are usually finished by weaving the weft threads through the warp to create the selvage. This is a tight flat-weaving process often used to protect the knots; as well as to add a decorative or finished look.

The remains of the warp strands actually become the fringe. Then the sides of the rug are overcasted in the same material the rug is woven in. Next the carpet is hand sheared, washed, and is then ready for inspection. This completes a typical hand knotted rug weaving process.
Machine Made Rugs:
Machine made rugs are woven on power looms operated either by hand, machine, or computer. The design and colors are determined, and a computer card is created which tells the computer which size and color it needs to produce. The loom is strung with a warp of jute, or sometimes cotton.

The rug is then woven using wool, nylon, polypropylene, olefin, or any other yarn suitable. Wool is the most durable and easiest to clean, as well as the most expensive. Some of the common synthetic materials are olefin, which is resilient and if heat set, is not as shiny as many others; polypropylene, which tends to flatten more readily; and nylon which is generally less durable. All of the synthetics do not clean as well as wool, but can be more cost effective.

There are two types of looms used to create three different categories of oriental reproductions: Wilton, Cross-woven Wilton, and Axminster. Each of these can be designed to achieve different pile heights and density, as well as various finishes and qualities.
In creating a hooked rug a canvas cloth is first attached to a frame. Using a hooking device and following the pattern, the weaver punches the yarn up through the canvas, creating a looped pile. For better surface coverage the design is worked in a crescent pattern instead of straight rows, which tend to separate easier.

Next the rug is taken off the frame and a layer of latex glue is spread over the back of the rug. This is necessary to hold the yarns in place, as they have not been knotted or tied into the foundation. It is important to note that the long ends of wool that often appear on the surface of the hooked rug (called sprouts) must not be pulled for this very reason. If they are pulled, versus cutting them even with the pile, it will result in a section of missing wool and will damage the rug.

After applying the glue, a cloth is attached to further protect the back of the rug. Lastly, the edges of the canvas are turned under and stitched. The quality and durability of hooked rugs vary, but it is mostly based on the point (stitch) size; the smaller the loop the better. Gross Point is the largest loop size and is used for larger scale designs. Petit Point is a smaller loop and allows for a more detailed design. Micro hooked is the finest weave, and gives both the most detail and the best durability in hooked rugs. As is true with all rugs, the quality of the wool is equally important.
Hand tufted rugs are created in a very similar fashion to hand hooked rugs. The major difference is that after the loop pile is created, it is usually sheared to produce a flat pile surface. The weaver also uses a lot more wool and a heavier canvas backing in constructing this style rug; for a rugged, more durable carpet. Fringe is often sewn on once the rug is completed.
This category includes Dhurries, Kelims, and Soumaks; among other types. They are all pileless, reversible rugs, which are created when a weft is woven across a warp in a basketweave fashion, making a design. The weft is usually wool and the warp is either cotton or wool. These flatwoven carpets, like their handmade counterparts, are created with natural or chrome dyes. The quality is again determined by the amount of labor involved, i.e. the intricacy of the weave; and the quality of the materials.
The first braided rugs were created by Early American settlers using old pieces of blankets, clothing, canvas, and other materials. There are several different types of braids. Flat braids are braided around two guide yarns, which makes them more durable. Tubular braids contain a single core, around which the surface yarns are knitted. Tape braids use three solid pieces of material braided in a traditional fashion. Yarn braids consist of several three-ply yarns which make up one part of the three elements of a braid. Braided rugs are woven with many different materials ranging from nylon, to cotton chenille, to wool, and even blends of different materials. The quality is again determined by the tightness of the braid and the materials used.

-Rugs Done Right

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