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Customer Testimonials
Thank you,
Pam W.

Thanks so much for your prompt response. Your customer service excels to no end.
Judy M.

I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

Thank you,
Marie I.

Melinda I just want to thank you so much for expediting my rug. I thought that I would receive it sometime next week but lo and behold I received it today and it really looks great. It's a pleasure doing business with you and your company. Thanks again.

Catherine M.

Hi Jamie,
Thanks again for your help...I ordered the bigger rug tonight , plus a smaller one for the front door. Thanks for the coupon! I appreciate your great service.
Fiona, MI

I want to thank you for all your help. You were so great to look into this further for me. I will check back often at Rugs Done Right and I'm sure we'll do business in the future. I will eventually get some pillows and saw that your company had the best prices.
Thanks so much's been a pleasure almost working with you!
Linda B.


I just purchased a rug from your company, and wanted to let you know what an exceptionally positive experience I had with your online chat person, Jamie.


I inquired about the colors in a rug that I had seen in two very different-looking online pictures. Jamie was very precise and clear in explaining the look of the rug compared to the pictures. She also made several other suggestions which sent me in some very productive directions. We ended up having several email exchanges in which she worked with me to refine her understanding of the color palette of the room and made terrific suggestions. Finally, she managed to let me know of an almost-gone rug which fit my needs perfectly and which went on clearance (before this was reflected on the site price).

Throughout our interactions, she was kind and personable, extremely helpful, managed to convey that she really cared about getting it right, without being in the least pushy.

I normally HATE working with salespeople -- so this was an exceptional experience.

Prior to the purchase, I had spent perhaps 30 - 40 hours online looking at probably 50 sites; it is unlikely that I would have ended up making a purchase at rugsdoneright except for Jamie's work.

Thanks for a great experience!
Suzanne B.

Really appreciate your help! You have been extremely wonderful!

Jennifer S. , Interior designer

Hi there. Wanted to let you know that the rug arrived just this past Friday and is very, very beautiful. Thank you very much for making it possible.

Best wishes,
Ellen B

Dear Rugs Done Right:

Wow! I got my rug and it was just the most exquisite thing. Everything was exactly as described ? well maybe not exactly because it was better than I had imagined. Your prices are the best, believe me I checked! Your customer service was helpful, professional and well informed.

I have never written a testimonial, but I was so pleased I just couldn?t resist.

Thanks Again!!!!!!

Vicki B.

Jamie and Lisa,
THANK YOU very much for all your great help. I would not have found the rug I am purchasing had not been for you taking the time to look for the colors I wanted and sending them to me to pick from. THAT is what I call customer service, which is really what not only keeps the existing customers happy, but encourages them to refer new ones to your company, which, by the way, I already did.
Marisol K.

You guys are great! Thanks Jamie......I will be doing business with you again & share you with friends & family
Addie, CA


Hi Amanda,
The rug came and it is perfect!! I love it more than I even thought I would. I can?t thank you enough for all of your help.

Have a wonderful weekend!

Kirsten, MI

Jen, I Love My Rug! It is beautiful and a perfect color combo - just what I was looking for in the family room. And it arrived SO FAST. Thanks again for helping to search for it. And Thanks for standing by your price match guarantee.
Nikki J.

Super, sounds great! Thanks for the superb customer service. :-)

Have a great day,
Darla C.

Dear Melissa,
I just wanted to drop you a note and thank you for your assistance with my order. We did receive the rug and it is really, really nice. It looks fantastic in our room.
Thank you,
Martha S.

Thanks so much. You guys have been great. I will be back for return business!

LuAnn, SD

I just received the rug and pad that I ordered. I LOVE IT! The colors look just like the picture, which was a big fear of mine that they wouldn't be the same. The order came very quickly and in great shape. I ordered the best pad and it was well worth the additional money. I will definitely refer you to my neighbors and friends. It's impossible to get a nicely priced rug in Atlanta!
Thank you,
Stephanie J.

The young woman on the phone was wonderful and helped me so much, she helped me get the rug I wanted and the one that would look best. I will definitely recommend Rugs done right to anyone I know, you are wonderful!!!!
Thanks so much,
Michelle S.

Hi Audrey,
I received my rug yesterday and I love, love, love it!! It was nice doing business with you. I will pass your site along to my friends. It was a great experience,
Lyn S.

Please accept this letter of recognition on behalf of Janie. This morning, I decided to surf the web in search of a company to supply the area rugs for my new home. Needless to say it has not been the best of experiences. So many companies are fly by night and have terrible service before and more importantly after the sale. After having spent over $ 100,000 on the web so far, you can imagine my dismay as to having to do it again. As I travel weekly on business I do not have the luxury of shopping in person.

Janie, made the experience actually pleasant and after our conversation, I realized that I need not check any other sites.

I was surprised to find the online chat available at 9 am on a Sunday morning and after chatting with Jannie, made my decision to buy from your company.

Janie is certainly a credit to your organization! Many companies should be as fortunate to have someone like that in their employ.

Best Regards
David L., FL

My thanks to you and Jamie for all of your help with this. I really like the rug that I purchased recently from -- it's really stunning and the size and shape are perfect.


I wanted to thank you the excellent customer service we received.

A special thanks to Andrea for processing our order so quickly. We received our rug from MER Monday night --we ordered it on Friday. Amazing.

Please be assured that we would highly recommend your business to anyone.

Paul K.

Received my rugs today. I love them both. You did a fabulous job!

Hi From Order#16885!
Rug and pad have arrived and appear great. THanks for your promptness and great service! If we need more rugs later, we'll be back in touch.
Cheryl H.

You're great! Got them and they're beautiful. Thanks again
Lori C.

Comments: I just want to thank Michelle for being very helpful on our phone call. She deserves all the credit.
Marcello C.

Michelle, Thank you so much for the great customer service you have given me. You made the process so simple for me!
Pam W.

I wanted to confirm that we did receive our rug on Monday, and are very pleased with it. It looks just like your picture on the net. Thank you for your good service!
Mary R.

I want to thank you for your quick responses to any emails I have sent. I appreciate it and will suggest Buy Rugs Direct to anyone. The service is great.
Allyson B.

thank you so much, you were very nice to us and very helpful. I appreciate your cooperation.
Paula M.

I just received my Nourison 2000 rug today and I couldn't be more delighted! It is grand! You gave me the best price available with your lowest price guarantee and I saved hundreds off the retail store price. I'll be calling you again!
Jan B.

Michelle-the rugs are great! Thanks for your help. Hope to shop with you again.

You are wonderful! Thanks so much for your help! I'm sure the rug will be perfect!
Thanks again & Take care!
Betsy W.

There are so many people who are quick to complain, but often fail to praise when things go right. We recently bought a rug from you (Momeni New Wave Collection) and were promised delivery by April 15, 2004. The rug arrived on March 30, 2004 in a secure protective bag, and when opened, the most beautiful rug appeared...even better looking than the photo on your web-site. We immediately unrolled the rug....WOW! Thank you again for your fine service. We will use you again and are unconditionally recommending you to our friends who might need rugs too.
Sincerely yours,
Richard and Vera K.

Hey Audrey,
I just want to let you know that I'm very happy to have received my rug last night. I'm so glad I bought from you guys! You guys offered a great selection, really good prices and above all, a superb customer service. Not a lot of company goes all out with their customers, so I really appreciate you calling me back and responding to my e-mails so quickly!
Vienne C.

Lorena C.

Just received the rug I ordered last week. The rug is perfect, the service was wonderful and the pricing was great. Your order department is very helpful and pleasant also! It was a great experience and I would not hesitate to purchase from you again.
Peg J.

Dear Megan/Jan/Everyone else at rugsdoneright
We're toast. Done. Fini. Mission accomplished---!! The last rug we received is perfect. We wanted to let you guys know how much we appreciate all the assistance we received. You have all been extremely understanding and professional. Again, thank you and..ah... Merry Christmas!
Syd & Chris
Indian Wells, Ca.

Read More
Cleaning Your Rugs:
Cleaning rugs, Oriental rugs specifically, is always a challenge. Here offers you a ready reference for stain removal for all types of carpet stains - everything from chewing gum to grease removal. Print this page and use it as a handy reference so you may properly care for your investment.
  1. Water Based Stains.
  2. Oil Based Stains.
  3. General Tips for Cleaning Oriental Rugs.
  4. Stain Removal Procedures.
  5. Stain Removal Supplies.
  6. Removing - Candle wax.
  7. Removing Chewing Gum.
  8. Removing Glue.
  9. Removing Ink from Ball Point Pen.

Oriental Rugs - Cleaning Rugs

Cleaning Oriental Rugs is vital to their long lasting beauty and life. Lack of maintenance will contribute to loss in the potential investment.

Cleaning Rugs - Stain Removal

There are two general categories of stains, and both are treated very differently.

1. Removal of Water Based Carpet Stains
A water-based carpet stain would include a stain cause by soda, juice, wine, and coffee. If you get to the spill before it dries, you have a much better chance of catching it before it stains.
Most water based carpet stains can be removed by using a white towel to blot the spill followed by a mild dishwashing detergent diluted with water at a ratio of about one capful per quart.
Make sure to test the cleaning mixture used on an inconspicuous area of the Oriental rug first.
And, once the stain is blotted, flush the Oriental rug once or twice with water.
When cleaning rugs, make sure you do not leave any soap in the rug. Residual soap will discolor and harm the rug's foundation.
2. Grease Removal and Oil-based Carpet Stains
The second type of carpet stain is oil-based. Oil-based stains may originate from tar, lipstick, and grease.
For oil based carpet stains and grease removal, blot the spill with a white towel, and then clean with a dry cleaning fluid. Dry cleaning fluid can be found at most hardware stores.
We recommend that you do not use the typical carpet cleaning solutions found at local grocery stores. These may discolor Oriental rugs or leave a residue of the original carpet stain.
3. Tips on Cleaning Oriental Rugs - Carpet Stains
  1. Do it fast.
  2. Blot up excess spills with paper towels. Do not rub.
  3. Apply antidote(s) as shown on list with a clean dry cloth, working from edge to center.
    • Remember to always rub or brush lightly from the outer edge toward the center of the stain to prevent spreading or causing "the ring" when using solvents. (This is especially true for twist rugs and pile carpets)
    • On old, dry or stubborn stains, saturate, blot, and brush. Repeat this operation as often as necessary to remove the stain completely.
  4. Do not soak.
  5. Pat with paper towels. Dry with fan or hair blower.
  6. Restore pile with a brush.
4. Spot and Stain Removal Procedure for Cleaning Rugs - Oriental Rugs
DetergentCleaning FluidDetergentDetergentDetergent
 DetergentWater Water
 BlotBlot Blot
Alphabetical Stain Treatment Index
Alcoholic Bev.ACrayonBMachine OilBShorteningA
Ammonia or AlkaliAEggBMayonnaiseBSoft DrinkE
BeerEExcrementBMercurochromeESoy SauceB
BerriesEFish SlimeBMerthiolateEStarchB
BloodDFruit JuiceEMetal PolishATarB
ButterBFurniture PolishBMilkATeaD
Candy(sugar)AGravyAMixed drinksETooth PasteA
Carbon BlackBHair OilBMudAUrineD
CatsupBHair SprayBMustardEVarnishB
CharcoalAHand LotionBPaintBVaselineB
ChocolateDIce CreamBPerfumeAVomitB
CoffeeELacquerBRustAWashable InkA
Cooking OilBLardDSalad DressingBWineE
5. Carpet Stains - Stain Removal Supplies
Because it is best if you catch a spill on the Oriental carpet before it turns into a stain, you have to move fast. To be sure, we suggest you keep the following carpet cleaning supplies close at hand, perhaps in a handy box readily available the next time a spill occurs!
- Dry cleaning fluid
- Alcohol
- Glycerin
- Sponges
- Clean cloths
- Brush
- Mild detergent (containing no alkalis or bleaches)
- White vinegar
- Weak ammonia 7% solution
6. Removing Candle wax
Place a blotter or brown paper bag over the spot. Put a hot iron over the blotter. Wait a few minutes until the wax is absorbed into the blotter. Repeat if necessary. Move the iron constantly, and do not let it stay in one place.
7. Removing Chewing Gum
Press ice cubes against spot. Wait until it becomes brittle and breaks off. Use spot remover to vanish last traces.
8. Removing Glue
Saturate the spot with a cloth soaked in vinegar or alcohol.
9.Removing Ink from Ball Point Pen
Saturate the spot with hairspray. Allow to dry. Brush lightly with a solution of water and vinegar.

-Rugs Done Right

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